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The consumer is entitled to claim for a non-conformity of the goods or service within two years from the date on which the seller or service provider has transferred and the consumer has accepted the relevant product / service, or, if the goods are provided with a warranty, throughout the term specified in the warranty. The warranty period should not be less than two years (unless other substantial benefits to the consumer are promised at a shorter time, or a rapid depreciation is usually attributed to a component). The warranty can not shorten the legal deadline for filing a claim.
We strive to provide excellent customer service and service quality to elicit positive emotions, even when faced with technical problems. We will repair it as soon as possible, within 15 business days. In case ordering spare parts from manufacturing companies is required, we will definitely inform you about the need to extend the repair period. In rare cases, if the repairs requires a particularly complicated solution, the equipment will be sent to a service centre in another EU country.
The device should be delivered to the appropriate service center (the list of service centers can be found on this page), or delivered to our service center: Ķengaraga iela 2b.
We recommend you turn to the specified service center (with a purchase confirmation document and a warranty voucher) – as means of fixing any damage that the device has sustained as soon as possible.
Free of charge warranty repairs are not provided if the equipment is damaged due to inappropriate handling and operation in violation of the manufacturer's regulations, such as mechanical damage, being subjected to moisture, installation of manufacturer unauthorized software, and other defects that are beyond the scope of the manufacturer's warranty repair and the user is at fault of causing.
If you have purchased an item from the AiO online store and a warranty case has occurred, please contact the appropriate nearest service centre.
If you do not find the necessary service centre, contact AiO Online Store Service Consultant via telephone +371 24 244 266 and they will recommend the best solution!
Vendor | Product | Service Center | Address | Contacts |
ASUS | All goods | Servisa ICT | Slokas ielā 12a, Rīgā |
+371 67408838 [email protected] |
ACER Packard Bell |
All goods | ELKO Service | Toma iela 4, Rīga |
+371 67357661 |
APC | All goods | http://apc.com |
- |
|
AEG | All goods | Elkor Serviss | Brīvības gatve 201, Rīga |
+371 67070520 |
Apple | All goods | BCCS TM | Brīvības iela 110, Rīga |
+371 67377279 |
AOC | Monitors | UAB ATEA | - |
+371 67436557 [email protected] |
Babyliss | All goods | Empire Baltic | Ūdens 20, Rīga |
+371 29285098 |
BEKO | All goods | GENERAL SERVISS | Buļļu iela 70C, Rīga |
+371 67425232 |
BOSCH | All goods | GENERAL SERVISS | Buļļu iela 70C, Rīga |
+371 67425232 |
BRAUN | All goods | GENERAL SERVISS | Buļļu iela 70C, Rīga |
+371 67425232 |
BenQ | All goods | ServiceNet LV | Slokas iela 52f, Rīga, LV-1007 |
+371 67204080 |
BROTHER | Printers | Servisa ICT | Slokas iela 12a, Rīga |
+371 67408838 |
Canon | All goods | IB SERVISS | Mūkusalas iela 15A, Rīga |
+371 67204080 |
CATA | All goods | Elia OP | Raunas 64, Rīga |
+371 67817837 |
CANDY | All goods | ELEKTRONIKA SERVISS | Tadaiķu iela 4, Rīga |
+371 67717060 |
D-LINK | All goods | Servisa ICT | Slokas ielā 12a, Rīgā |
+371 67408838 |
Dell | All goods |
Servisa ICT Lattelecom Technology |
Slokas ielā 12a, Rīgā Kleistu ielā 5, Rīga |
+371 67408838 +371 67000247 |
DELONGHI | All goods | ELEKTRONIKA SERVISS | Tadaiķu iela 4, Rīga |
+371 67717060 |
ELECTROLUX | All goods | ServiceNet LV | Slokas iela 52f, Rīga, LV-1007 |
+371 67460399 |
EPSON | All goods | ServiceNet LV | Slokas iela 52f, Rīga, LV-1007 |
+371 67460399 |
Fujitsu-Siemens | All goods | ServiceNet LV | Slokas iela 52f, Rīga, LV-1007 |
+371 67460399 |
FUJIFILM | All goods | Elkor Serviss | Brīvības gatve 201, Rīga |
+371 67070520 |
FUNAI | All goods | ServiceNet LV | Slokas iela 52f, Rīga, LV-1007 |
+371 67460399 |
GSMART | All goods | ServiceNet LV | Slokas iela 52f, Rīga, LV-1007 |
+371 67460399 |
GoPro | All goods | BGF | Dzelzavas 51A, Rīga |
+371 67802370 |
GORENJE | All goods | GENERAL SERVISS | Buļļu iela 70C, Rīga |
+371 67425232 |
HTC | All goods | Trodeks Serviss | Mūkusalas iela 46, Rīga |
+371 67808808 |
HITACHI | All goods | ServiceNet LV | Slokas iela 52f, Rīga, LV-1007 |
+371 67460399 |
HP (Compaq) | All goods | ServiceNet LV | Slokas iela 52f, Rīga, LV-1007 |
+371 67460399 |
HOTPOINT - ARISTON | All goods | GENERAL SERVISS | Buļļu iela 70C, Rīga |
+371 67425232 |
INDESIT | All goods | GENERAL SERVISS | Buļļu iela 70C, Rīga |
+371 67425232 |
JUST 5 | All goods | Orbita Telecom | Brīvības 40, Rīga |
+371 27766333 |
JVC | All goods | ELEKTRONIKA SERVISS | Tadaiķu iela 4, Rīga |
+371 67717060 |
KENWOOD | All goods | ELEKTRONIKA SERVISS | Tadaiķu iela 4, Rīga |
+371 67717060 |
KRUPS | All goods | ELEKTRONIKA SERVISS | Tadaiķu iela 4, Rīga |
+371 67717060 |
KONICA MINOLTA | All goods | ELEKTRONIKA SERVISS | Tadaiķu iela 4, Rīga |
+371 67717060 |
KODAK | All goods | ELEKTRONIKA SERVISS | Tadaiķu iela 4, Rīga |
+371 67717060 |
IBM | All goods | ServiceNet LV | Slokas iela 52f, Rīga, LV-1007 |
+371 67460399 |
Lenovo | IdeaPad laptops | Lenovo | Ganību dambis 23c, Rīga, LV-1005 |
+371 67517822 |
Lenovo | All goods (except IdeaPad) | ServiceNet LV | Slokas iela 52f, Rīga, LV-1007 |
+371 67460399 |
Lexmark | All goods | ServiceNet LV | Slokas iela 52f, Rīga, LV-1007 |
+371 67460399 |
LG | Computers goods | ServiceNet LV | Slokas iela 52f, Rīga, LV-1007 |
+371 67460399 |
LG | Home appliance | Baltijas Servisa centrs | Brīvības gatve 201, Rīga |
+371 67070520 |
MOULINEX | All goods | ELEKTRONIKA SERVISS | Tadaiķu iela 4, Rīga |
+371 67717060 |
MSI | All goods | Servisa ICT | Slokas ielā 12a, Rīgā |
+371 67408838 |
NEC | All goods | ServiceNet LV | Slokas iela 52f, Rīga, LV-1007 |
+371 67460399 |
NIKON | All goods | Elkor Serviss | Brīvības gatve 201, Rīga |
+371 67070520 |
OLYMPUS | Photo goods | OLYMPUS LATVIA | Vienības gatve 87b,Rīga |
+371 67623334, 29415272 |
Panasonic | Home electronics | ELEKTRONIKA SERVISS | Tadaiķu iela 4, Rīga |
+371 67717060 |
PENTAX | All goods | Elkor Serviss | Brīvības gatve 201, Rīga |
+371 67070520 |
PIONEER | All goods | ELEKTRONIKA SERVISS | Tadaiķu iela 4, Rīga |
+371 67717060 |
POCKETBOOK | All goods | Elkor Serviss | Brīvības gatve 201, Rīga |
+371 67070520 |
Prestigio | All goods | ServiceNet LV | Slokas iela 52f, Rīga, LV-1007 |
+371 67460399 |
Philips | All goods | ServiceNet LV | Slokas iela 52f, Rīga, LV-1007 |
+371 67460399 |
REDMOND | All goods | ELEKTRONIKA SERVISS | Tadaiķu iela 4, Rīga |
+371 67717060 |
ROWENTA | All goods | ELEKTRONIKA SERVISS | Tadaiķu iela 4, Rīga |
+371 67717060 |
Russell hobbs | All goods | ELEKTRONIKA SERVISS | Tadaiķu iela 4, Rīga |
+371 67717060 |
Samsung | Home electronics | ELEKTRONIKA SERVISS | Tadaiķu iela 4, Rīga |
+371 67717060 |
Samsung | Computers goods | ServiceNet LV | Slokas iela 52f, Rīga, LV-1007 |
+371 67460399 |
Samsung | Cell phones | ELEKTRONIKA SERVISS | Tadaķu iela 4, Rīga |
+371 67717060 |
Seagate | HDD | VS PRO | Ķengaraga iela 2b, Rīga |
(+371) 24 244 266 |
SHARP | Monitors | ELEKTRONIKA SERVISS | Tadaiķu iela 4, Rīga |
+371 67717060 |
SIEMENS | Monitors | ELEKTRONIKA SERVISS | Tadaiķu iela 4, Rīga |
+371 67717060 |
Sony | Monitors | ServiceNet LV | Slokas iela 52f, Rīga, LV-1007 |
+371 67460399 |
Sony | Home electronics, photo | ELEKTRONIKA SERVISS | Tadaiķu iela 4, Rīga |
+371 67717060 |
STOLLAR | All goods | ELEKTRONIKA SERVISS | Tadaiķu iela 4, Rīga |
+371 67717060 |
TCL | All goods | ELEKTRONIKA SERVISS | Tadaiķu iela 4, Rīga |
+371 67717060 |
TEFAL | All goods | ELEKTRONIKA SERVISS | Tadaiķu iela 4, Rīga |
+371 67717060 |
THOMSON | All goods | ELEKTRONIKA SERVISS | Tadaiķu iela 4, Rīga |
+371 67717060 |
Toshiba | All goods | ServiceNet LV | Slokas iela 52f, Rīga, LV-1007 |
+371 67460399 |
VIEWSONIC | All goods | ServiceNet LV | Slokas iela 52f, Rīga, LV-1007 |
+371 67460399 |
ZANUSSI | All goods | Elkor Serviss | Brīvības gatve 201, Rīga |
+371 67070520 |
WHIRLPOOL | All goods | SIA "Andre sadzīves" | Ventas 10d-1, Daugavpils |
+371 22332090 |
YAMAHA | All goods | Elkor Serviss | Brīvības gatve 201, Rīga |
+371 67070520 |
ZANUSSI | All goods | Elkor Serviss | Brīvības gatve 201, Rīga |
+371 67070520 |
Warranty conditions do not apply to the item's accessories!
Device batteries, power adapters, cooling systems, and accessories included - headphones, remote controls, data transfer cables (USB), charging devices, etc. For natural wear and tear during operation, there is a limited warranty of 6 months or a warranty which lasts for certain service life cycles.
Warranty conditions do not apply to the item's accessories!
Device batteries, power adapters, cooling systems, and accessories included - headphones, remote controls, data transfer cables (USB), charging devices, etc. For natural wear and tear during operation, there is a limited warranty of 6 months or a warranty which lasts for certain service life cycles.
We ask you to return the item in the original package and complete with all its accessories and components.
SIA VS PRO draws attention to the fact that upon discovery of a loss of value of the returned goods, it may apply to the court with a claim against the Consumer for reimbursing losses incurred by SIA VS PRO resulting from the actions of the Consumer.
Paragraph 22 of the Cabinet of Ministers Regulation No 255 of 20 May 2014 "Provisions on a distance contract" stipulates that the consumer can not exercise the right of withdrawal if:
- Name, surname, contact information;
- Date of submission of the application;
- The nature of the dispute, the claim and the grounds on which it is based.
http://www.ptac.gov.lv/lv/content/stridu-risinasanas-process
http://www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=LV