trade@aio.lv
(+371) 66 066 555
Working time
On weekdays from 9 am to 19 pm.

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Dear Customers!

To contact with Service Centre of VS PRO Ltd., please,
call (+371) 22 155 266
via e-mail service@aio.lv
Working Hours: Mon – Thu 9:00 AM – 6.00 PM

warranty Shipping Contacts

Warranty and rights of deal canceling


Guarantee of deal canceling

days!

Purchase does not satisfy you, does it?
It is not a problem. You can bring it back during 14 calendar days after a purchase.

We ensure money back in such kind of cases:

There is no signs of ungently used of item or package. There is no scratches, or other defects

If you still have an original package of the product, and “sensitive package” (vacuum, hermetic, plastic) is no affected

If a “brand new” look of the product is not lost


How to return a purchase?

1 Please, let us know about your decision cancel a deal. Please, be precise and send an e-mail to us
2 Make sure the purchase is its own set and the package is not broken
3 Please, add a receipt and other purchase related documents (warranty etc.)
4 Fill in a form of return and add it to the purchase
5 Please, deliver the purchased item to our office or via post to the destination address Ķengaraga iela 2b, Rīga, Latvija, LV-1063
6 As soon as possible, we will return money.





Liabilities:

In accordance with the rules of Latvia Legislation “LR MK “Noteikumi par distances līgumu” (in Latvian) customer has rights cancel a deal during 14 calendar days after a purchase.
But nonetheless, by the rules of No 225 “Rules of distant contract” (in Latvian – noteikumi nr. 225 “Noteikumi par distances līgumu”) 22nd paragraph, which are in charge from May 20th, 2014 and issued by Cabinet of Ministers of government is said:
the company (VS PRO Ltd.) has reserved rights to reject a customer’s request for a deal cancel or retain a compensation (in a cash) in such kind of cases:

  • the “brand new” look of the item is lost
  • the purchased item is not returned in its original package and sensitive package (vacuum, plastic, hermetical) is damaged
  • the item is damaged mechanically and / or visually and it caused reducing of its value
  • the item has been made or adjusted by your request
  • considering item’s sensitiveness and security you are not able to use rights to cancel a deal for the following products: computer cases, power supplies (PSU), hard drives (HDD), flash disk drives (SSD), sound cards, RAM memory, mother boards, processors (CPU), coolers, optical disk drives (Blu-Ray, DVD, CD), if the package of these products is open and / or security seal is damaged
  • the price on the product depends on volatility of financial markets. So, it is out of control for the seller and these circumstances can take a place during a period of deal canceling
  • You requested to seller or supplier a service: perform urgent repair or service maintenance
  • perishable goods or its validity ends soon
  • You have opened a product package, which by the reasons of health and hygiene can not be returned, for instance, earphones (earbuds), electric toothbrushes, epilators, electric shavers, hair clippers, beard trimmers etc., if package is opened and / or security seal is damaged
  • after a delivery, the product unavoidably will be mixed with other substances
  • You have opened the package of audio record, video record or software
  • there is an agreement of digital content delivery, which is delivering on the physical information carrier, which is not constant, in cases when digital content shipping is started by preliminary and clear customer’s acceptance and awareness of losing possibility to cancel a deal
  • a product has been used in a way it is not designed for
  • Special order

    Special order is a case, when customer have to make a prepaid transfer (guaranty payment). Usually this payment is about 10 – 50% of a purchase value. The unpaid value has to been covered when you receive the goods.
    In this case customer is not able to use a rights to cancel a deal. However, if customer chose to cancel a deal, it is impossible for him to receive a prepaid transfer back.

  • Perhaps, you will have to cover direct costs of the purchased product return. The maxim costs could be up to 20,- EUR.
  • You are responsible to keep a product’s features and reliability during a period, which allows you cancel a deal. Including a package.
  • You are responsible for reducing value, if product has been used for purposes it was not design for and if it is not related to check out how the product looks and its specification.
  • When you are using a product in a period which allows you to cancel a deal, you can use it only to test it out (it is like, when you are buying something in a store, you usually check it out before a purchase)
    For instance, to take look on “how the computer looks?” or it is tablet PC, phone etc., but you are not making any manipulation with the product like activation (operating system), taking off a security seal, inserting SIM card or making calls, synchronizing data etc.
  • For the product return, it is necessary to fill in a form “Product Return”, which you can download here.

    Blank for money request, which was transferred by mistake, you can download here.






    Warranty period

    All the products, which is bought in VS PRO, has supplier warranty up to three years.

    Warranty period is noted on the warranty certificate what is added to the other documents of purchase

    Аккумуляторы устройств, блоки питания, системы охлаждения и товары в комплекте, такие как наушники, пульты управления, провода для передачи данных, зарядные устройства и т.п. имеют естественный износ и ограниченную гарантию сроком до шести(6) месяцев или гарантию ограниченную количеством циклов эксплуатации!

    In case of defective goods, we recommend contact directly to the supplier authorized Service Centre – in that way will save your time on a Service maintenance (or exchange)

    In Service Centre you have to declare a product, purchasing documents, warranty certificate and a clearly described problem

    List of Authorized Service Centers

    Vendor Product Service Center Address Contacts
    ASUS Все продукты Servisa ICT Slokas ielā 12a, Rīgā +371 67408838
    service@servisaict.lv
    ACER
    Packard Bell
    Все продукты ELKO Service Toma iela 4, Rīga +371 67357661
    APC Все продукты Проблему решает производитель http://apc.com -
    AEG Все продукты Elkor Serviss Brīvības gatve 201, Rīga +371 67070520
    Apple Все продукты BCCS TM Brīvības iela 110, Rīga +371 67377279
    AOC Мониторы UAB ATEA - +371 67436557
    servisas@atea.lt
    Babyliss Все продукты Empire Baltic Ūdens 20, Rīga +371 29285098
    BEKO Все продукты GENERAL SERVISS Buļļu iela 70C, Rīga +371 67425232
    BOSCH Все продукты GENERAL SERVISS Buļļu iela 70C, Rīga +371 67425232
    BRAUN Все продукты GENERAL SERVISS Buļļu iela 70C, Rīga +371 67425232
    BenQ Все продукты ServiceNet LV Mūkusalas iela 41b, Rīga +371 67204080
    BROTHER Принтеры Servisa ICT Slokas iela 12a, Rīga +371 67408838
    Canon Все продукты IB SERVISS Mūkusalas iela 15A, Rīga +371 67204080
    CATA Все продукты Elia OP Raunas 64, Rīga +371 67817837
    CANDY Все продукты ELEKTRONIKA SERVISS Tadaiķu iela 4, Rīga +371 67717060
    D-LINK Все продукты Servisa ICT Slokas ielā 12a, Rīgā +371 67408838
    Dell Все продукты Servisa ICT
    Lattelecom Technology
    Slokas ielā 12a, Rīgā
    Kleistu ielā 5, Rīga
    +371 67408838
    +371 67000247
    DELONGHI Все продукты ELEKTRONIKA SERVISS Tadaiķu iela 4, Rīga +371 67717060
    ELECTROLUX Все продукты ServiceNet LV Mūkusalas iela 41b, Rīga +371 67460399
    EPSON Все продукты ServiceNet LV Mūkusalas iela 41b, Rīga +371 67460399
    Fujitsu-Siemens Все продукты ServiceNet LV Mūkusalas iela 41b, Rīga +371 67460399
    FUJIFILM Все продукты Elkor Serviss Brīvības gatve 201, Rīga +371 67070520
    FUNAI Все продукты ServiceNet LV Mūkusalas iela 41b, Rīga +371 67460399
    GSMART Все продукты ServiceNet LV Mūkusalas iela 41b, Rīga +371 67460399
    GoPro Все продукты BGF Dzelzavas 51A, Rīga +371 67802370
    GORENJE Все продукты GENERAL SERVISS Buļļu iela 70C, Rīga +371 67425232
    HTC Все продукты Trodeks Serviss Mūkusalas iela 46, Rīga +371 67808808
    HITACHI Все продукты ServiceNet LV Mūkusalas iela 41b, Rīga +371 67460399
    HP (Compaq) Все продукты ServiceNet LV Mūkusalas iela 41b, Rīga +371 67460399
    HOTPOINT - ARISTON Все продукты GENERAL SERVISS Buļļu iela 70C, Rīga +371 67425232
    INDESIT Все продукты GENERAL SERVISS Buļļu iela 70C, Rīga +371 67425232
    JUST 5 Все продукты Orbita Telecom Brīvības 40, Rīga +371 27766333
    JVC Все продукты ELEKTRONIKA SERVISS Tadaiķu iela 4, Rīga +371 67717060
    KENWOOD Все продукты ELEKTRONIKA SERVISS Tadaiķu iela 4, Rīga +371 67717060
    KRUPS Все продукты ELEKTRONIKA SERVISS Tadaiķu iela 4, Rīga +371 67717060
    KONICA MINOLTA Все продукты ELEKTRONIKA SERVISS Tadaiķu iela 4, Rīga +371 67717060
    KODAK Все продукты ELEKTRONIKA SERVISS Tadaiķu iela 4, Rīga +371 67717060
    IBM Все продукты ServiceNet LV Mūkusalas iela 41b, Rīga +371 67460399
    Lenovo Портативные компьютеры IdeaPad Lenovo - +371 66013003
    Lenovo Все продукты (кроме IdeaPad) ServiceNet LV Mūkusalas iela 41b, Rīga +371 67460399
    Lexmark Все продукты ServiceNet LV Mūkusalas iela 41b, Rīga +371 67460399
    LG Компьютерная техника ServiceNet LV Mūkusalas iela 41b, Rīga +371 67460399
    LG Домашняя электроника Baltijas Servisa centrs Brīvības gatve 201, Rīga +371 67070520
    MOULINEX Все продукты ELEKTRONIKA SERVISS Tadaiķu iela 4, Rīga +371 67717060
    MSI Все продукты Servisa ICT Slokas ielā 12a, Rīgā +371 67408838
    NEC Все продукты ServiceNet LV Mūkusalas iela 41b, Rīga +371 67460399
    NIKON Все продукты Elkor Serviss Brīvības gatve 201, Rīga +371 67070520
    OLYMPUS Фото техника OLYMPUS LATVIA Vienības gatve 87b,Rīga +371 67623334, 29415272
    Panasonic Домашняя электроника ELEKTRONIKA SERVISS Tadaiķu iela 4, Rīga +371 67717060
    PENTAX Все продукты Elkor Serviss Brīvības gatve 201, Rīga +371 67070520
    PIONEER Все продукты ELEKTRONIKA SERVISS Tadaiķu iela 4, Rīga +371 67717060
    POCKETBOOK Все продукты Elkor Serviss Brīvības gatve 201, Rīga +371 67070520
    Prestigio Все продукты ServiceNet LV Mūkusalas iela 41b, Rīga +371 67460399
    Philips Все продукты ServiceNet LV Mūkusalas iela 41b, Rīga +371 67460399
    REDMOND Все продукты ELEKTRONIKA SERVISS Tadaiķu iela 4, Rīga +371 67717060
    ROWENTA Все продукты ELEKTRONIKA SERVISS Tadaiķu iela 4, Rīga +371 67717060
    Russell hobbs Все продукты ELEKTRONIKA SERVISS Tadaiķu iela 4, Rīga +371 67717060
    Samsung Домашняя электроника ELEKTRONIKA SERVISS Tadaiķu iela 4, Rīga +371 67717060
    Samsung Компьютерная техника ServiceNet LV Mūkusalas iela 41b, Rīga +371 67460399
    Samsung Мобильные телефоны ELEKTRONIKA SERVISS Tadaķu iela 4, Rīga +371 67717060
    Seagate HDD VS PRO Ķengaraga iela 2b, Rīga +371 66064125
    SHARP Мониторы ELEKTRONIKA SERVISS Tadaiķu iela 4, Rīga +371 67717060
    SIEMENS Мониторы ELEKTRONIKA SERVISS Tadaiķu iela 4, Rīga +371 67717060
    Sony Мониторы ServiceNet LV Mūkusalas iela 41b, Rīga +371 67460399
    Sony Домашняя электроника, фото техника ELEKTRONIKA SERVISS Tadaiķu iela 4, Rīga +371 67717060
    STOLLAR Все продукты ELEKTRONIKA SERVISS Tadaiķu iela 4, Rīga +371 67717060
    TCL Все продукты ELEKTRONIKA SERVISS Tadaiķu iela 4, Rīga +371 67717060
    TEFAL Все продукты ELEKTRONIKA SERVISS Tadaiķu iela 4, Rīga +371 67717060
    THOMSON Все продукты ELEKTRONIKA SERVISS Tadaiķu iela 4, Rīga +371 67717060
    Toshiba Все продукты ServiceNet LV Mūkusalas iela 41b, Rīga +371 67460399
    VIEWSONIC Все продукты ServiceNet LV Mūkusalas iela 41b, Rīga +371 67460399
    ZANUSSI Все продукты Elkor Serviss Brīvības gatve 201, Rīga +371 67070520
    WHIRLPOOL Все продукты SIA "Andre sadzīves" Ventas 10d-1, Daugavpils +371 22332090
    YAMAHA Все продукты Elkor Serviss Brīvības gatve 201, Rīga +371 67070520
    ZANUSSI Все продукты Elkor Serviss Brīvības gatve 201, Rīga +371 67070520




    Additional Services

    Purchase document recovery - 10 €

    Delivery of warranty case goods (up to 10 kg) to customer destination address – 10 €

    Storing warranty case item longer than 7 days (price for every additional day) – 1 €