# Service extension APC IT Expert — Customer Success 5-Hour Extension (additional 5 flex-time hours)

**URL:** https://aio.lv/en/product--apc-wnscessue5--11648444
**Data updated:** 2025-12-31 11:24 (EET)
**Category:** Other Software & Utilities
**Manufacturer:** APC
**Manufacturer code:** WNSCESSUE5
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 1 490.99 €
**Prices and availability valid until:** 2026-07-18 23:59
**Price without VAT (21%):** 1 232.22 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--apc-wnscessue5--11648444

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | 25.06.2026 | free |
| Pickup points | 30.06.2026 | 1.99 EUR |
| Courier delivery to door | 30.06.2026 | 4.99 EUR |

## Summary description

APC Service extension for IT Expert: Customer Success 5-Hour Extension provides an additional 5 flex-time hours of Customer Success support. Delivered as a single-pack service add-on, it extends existing APC installation, configuration and post-install support to address configuration, troubleshooting and consultancy needs during a flexible 5-hour window.

## Long description

The APC Service extension "IT Expert — Customer Success 5-Hour Extension" (MPN: WNSCESSUE5) provides an additional 5 flex-time hours of Customer Success and Onboarding Manager guidance from Schneider Electric. This add-on complements existing APC installation, configuration and post-install support by delivering expert assistance tailored to specific project and business objectives. The service can be purchased together with or separately from the Onboarding package and is scheduled by mutual agreement to fit customers' operational timelines.
Advantages
This 5-hour extension offers focused, on-demand access to Customer Success expertise to address configuration issues, troubleshooting tasks and consultancy needs. The flexible hours model allows customers to allocate time when it best supports their startup or operational phases, enabling clearer outcomes through dedicated expert support and agreed completion criteria.
Suitable for
Customers needing short-term expert assistance for APC EcoStruxure IT Expert implementations
Teams requiring help with configuration reviews or troubleshooting
Projects that benefit from flexible, on-demand consultancy hours
Post-installation support during startup or transition periods
Key specifications
Brand: APC (Schneider Electric)
MPN: WNSCESSUE5
Service type: 5 additional flex-time Customer Success hours
Delivery: single-pack service add-on to existing Onboarding or support agreements
Scheduling: mutually agreed service activities; completion based on successful delivery
How to use
Purchase the WNSCESSUE5 extension as an add-on to an existing APC service or separately. Coordinate with your Schneider Electric Customer Success or Onboarding Manager to define the objectives, schedule the 5 flex hours, and set completion criteria. Use the allotted hours for configuration assistance, troubleshooting, knowledge transfer or targeted consultancy. Track progress against the agreed objectives and request additional services if needed.
Usage recommendations
Plan the use of the 5 flex hours in advance by identifying the highest-priority tasks (for example, critical configuration steps or persistent issues). Agree on measurable completion criteria with the Customer Success manager before starting the sessions to ensure efficient use of the allotted time.

## Specifications

| Feature | Value |
|---|---|
| Quantity per pack | 1 pc(s) |

## FAQ

### How much does the APC Service extension — Customer Success 5-Hour cost, and is it available for purchase?

The price is 1,490.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 30000 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 25.06.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can APC Service extension — Customer Success 5-Hour be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All APC products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized APC service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

## Image

https://aio.lv/img/cache/product/11648444/66917396_large.webp