# BC.edu English for Customer Care textbook with audio CD - course book for customer service (MPN 186365)

**URL:** https://aio.lv/en/product--bcedu-186365--11887655
**Data updated:** 2026-03-09 21:10 (EET)
**Category:** Textbooks & Study Guides
**Manufacturer:** BC.edu
**Manufacturer code:** 186365
**EAN:** 9788361059042
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 29.99 €
**Prices and availability valid until:** 2026-07-13 23:59
**Price without VAT (21%):** 24.79 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--bcedu-186365--11887655

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | 08.07.2026 | free |
| Pickup points | 13.07.2026 | 1.99 EUR |
| Courier delivery to door | 13.07.2026 | 4.99 EUR |

## Summary description

English for Customer Care is a course textbook by BC.edu accompanied by an audio CD (MPN 186365, EAN 9788361059042). Designed for learners of workplace English, it focuses on language and dialogues used in customer service, telephone support, complaint handling, and face-to-face interactions. Useful for training staff, self-study, and classroom use to improve communication, listening and practical vocabulary in customer-facing roles.

## Long description

English for Customer Care textbook with audio CD from BC.edu is a course book designed to develop practical English skills for customer-facing roles. The content focuses on real-life dialogues, telephone support, complaint handling and face-to-face interactions, with exercises and listening materials on the included audio CD. The textbook aims to improve communication clarity, listening comprehension and situational vocabulary for employees and learners working in service, call centre and retail environments.
Advantages
The course combines written exercises and audio materials to reinforce listening and speaking skills in customer service contexts. Lessons present common scenarios and functional language used in telephone calls, in-person service and complaint resolution, helping learners practise role-play and real-time response. The structure supports both classroom instruction and individual study, with progressive units that build vocabulary and conversational confidence for workplace situations.
Suitable for
Customer service representatives and call centre agents
Retail and front-desk staff who interact with clients
Training programmes for workplace English and soft skills
Self-study learners preparing for practical customer-facing tasks
Key specifications
Format: course textbook with accompanying audio CD
Content focus: customer service language, telephone support, complaint handling, face-to-face interactions
Skill coverage: speaking, listening, vocabulary, dialogues and role-play
Intended use: classroom training, staff development, and self-study
How to use
Work through the units sequentially to build language and comprehension step by step. Use the audio CD to practise listening exercises and to model pronunciation and intonation for role-plays. Teachers can adapt the dialogues for pair or group activities; individuals can repeat listening tracks and complete written exercises to consolidate progress. Combine textbook tasks with real-life practice on the phone or at service counters to transfer skills into everyday workplace interactions.
Usage recommendations
For best results, integrate regular short practice sessions using the audio CD alongside role-play activities in a classroom or team-training setting. Schedule periodic review of key dialogues and vocabulary to maintain fluency in customer-facing communication.

## FAQ

### How much does the BC.edu English for Customer Care textbook + CD cost, and is it available for purchase?

The price is 29.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 2 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 08.07.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Bank transfer, Bank cards on-line, Apple Pay, Google Pay. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All BC.edu products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized BC.edu service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

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