# Support Service Cisco Unified Communications CON-UCS7-SMS-1000

**URL:** https://aio.lv/en/product--cisco-con-ucs7-sms-1000--484640
**Data updated:** 2026-01-13 15:23 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Cisco
**Manufacturer code:** CON-UCS7-SMS-1000
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 816.49 €
**Prices and availability valid until:** 2026-08-02 23:59
**Price without VAT (21%):** 674.79 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--cisco-con-ucs7-sms-1000--484640

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 13.07.2026 | 1.89 EUR |
| Courier delivery to door | 13.07.2026 | 4.99 EUR |

## Summary description

Cisco Unified Communications Support provides 24x7 service with a response time of 4 hours. The CON-UCS7-SMS-1000 model ensures reliable communication solutions, enhancing productivity and minimizing downtime for businesses. With expert support available around the clock, organizations can maintain seamless operations and address issues promptly.

## Long description

Cisco Support Service CON-UCS7-SMS-1000 delivers round-the-clock technical assistance for Cisco Unified Communications environments. This service provides continuous access to Cisco's support resources to help maintain unified voice, video and messaging platforms, with a guaranteed response time intended to reduce downtime and restore functionality as quickly as possible.
Advantages
The service offers 24x7 availability with a defined 4-hour response time for incident handling, ensuring timely engagement by Cisco support engineers. It is designed to complement existing deployment by providing vendor-level diagnostics, troubleshooting, and guidance specific to unified communications components. Centralized access to Cisco knowledge bases and escalation procedures helps accelerate problem resolution and supports operational continuity.
Suitable for
Enterprises requiring continuous availability of voice, video and messaging services
Organizations seeking vendor-level incident response and troubleshooting for Cisco Unified Communications
IT teams that need access to Cisco technical resources and escalation paths 24x7
Key specifications
Support coverage: 24 hours a day, 7 days a week
Response time: 4-hour initial response for incidents
Scope: Support for Cisco Unified Communications platforms and related software components
Service type: Remote technical support, diagnostics and escalation
How to use
Contact Cisco support through the provided support channels when an incident or question arises. Provide relevant environment details, including software versions, configuration summaries and error messages to speed diagnosis. Cisco support engineers will acknowledge the request within the defined response window and proceed with remote diagnostics, recommended remediation steps or escalation according to the case severity.
Usage recommendations
Maintain up-to-date documentation of your Unified Communications configuration and change history, and ensure that contact and entitlement information is current to enable fast verification and support access. Use scheduled maintenance windows for major changes and coordinate with Cisco support for complex upgrades or migrations.

## Specifications

### Features

| Feature | Value |
|---|---|
| Service time (hours x days) | 24x7 |
| Response time | 4 |

## FAQ

### How much does the Support Service Cisco Unified Communications CON-UCS7-SMS-1000 cost, and is it available for purchase?

The price is 816.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can Support Service Cisco Unified Communications CON-UCS7-SMS-1000 be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Cisco products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Cisco service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### Where can I download the instructions for Support Service Cisco Unified Communications CON-UCS7-SMS-1000?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/484640/15714900_large.webp