# Dell Basic Onsite Service Upgrade, 3-Year Extension, 8x5 Support

**URL:** https://aio.lv/en/product--dell-dol31os3os--12524141
**Data updated:** 2026-06-17 08:21 (EEST)
**Category:** Other goods
**Manufacturer:** Dell
**Manufacturer code:** DOL3\_1OS3OS
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 58.99 €
**Prices and availability valid until:** 2026-08-01 23:59
**Price without VAT (21%):** 48.75 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--dell-dol31os3os--12524141

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | 16.07.2026 | free |
| Pickup points | 21.07.2026 | 1.89 EUR |
| Courier delivery to door | 21.07.2026 | 4.99 EUR |

## Summary description

Extend your hardware protection with this Dell Basic Onsite service upgrade, increasing coverage to a total of 3 years. This service provides professional technical support during standard business hours, 8 hours a day, 5 days a week. It ensures reliable onsite assistance for your Dell equipment, minimizing downtime and maintaining operational efficiency through expert manufacturer support.

## Long description

The Dell Basic Onsite Service Upgrade provides a comprehensive extension of your hardware protection, ensuring your equipment remains covered for a total of 3 years. This service is designed to offer reliable technical support for Dell-branded hardware, addressing potential defects in materials and workmanship. By securing this upgrade, you gain access to professional assistance that helps maintain your operational efficiency and minimizes potential downtime through expert manufacturer support.
Advantages
This service upgrade offers a cost-effective solution for maintaining your hardware infrastructure. By extending your coverage, you ensure that your business-critical devices are protected against unexpected hardware failures. The onsite support model provides convenience, as technicians are dispatched to your location following a remote diagnosis, reducing the need for you to manage complex repair logistics. Furthermore, the 8x5 support structure aligns with standard business operations, ensuring that help is available when you need it most during the work week.
Suitable for
Small to medium-sized business environments
Users requiring standard hardware warranty protection
Organizations looking to minimize equipment downtime
Standard office workstations and peripheral hardware
This service may not be suitable for users who require 24/7 mission-critical support or those who need comprehensive software troubleshooting. It is also not intended for environments where accidental damage protection or rapid, same-day onsite response times are essential requirements for business continuity.
Key specifications
Service duration: 3 years
Support availability: 8 hours a day, 5 days a week
Support channels: Phone, email, and web-based support
Service type: Basic Onsite support following remote diagnosis
Coverage: Hardware defects in materials and workmanship
To utilize this service, you must first contact Dell technical support for a remote diagnosis of your hardware issue. Once the issue is confirmed as covered under the warranty, a technician or replacement part will be dispatched to your location or via an advanced exchange process, typically within 1 to 2 business days. Ensure that your system is registered correctly to facilitate a smooth support experience.
What to consider before purchase
Verify that your current hardware is eligible for this specific service upgrade
Assess whether your business requirements align with the 8x5 support window
Confirm that your location is within the service area for onsite technician dispatch
Review the limitations regarding software support and accidental damage
Usage recommendations: Keep your service agreement documentation and system service tag easily accessible to expedite the remote diagnosis process when contacting support.

## Specifications

| Feature | Value |
|---|---|
| Compatibility | DELL PRO 16 PC16255
DELL PRO 14 PC14250
DELL PRO 14 PC14255
DELL PRO 16 PC16250 |
| Service included | Parts and Labour |
| Service time (hours x days) | 8x5 |
| Number of years | 3 year(s) |
| Phone support | Yes |
| Service type | Basic Onsite |
| Web support | Yes |
| Troubleshooting | Yes |
| Parts replacement | Yes |

## FAQ

### How much does the Dell Basic Onsite 3-Year Service Upgrade cost, and is it available for purchase?

The price is 58.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 16.07.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Bank transfer. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Dell products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Dell service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

## Image

https://aio.lv/img/cache/product/12524141/68880171_large.webp