# Dell Basic Onsite Service Upgrade, 5-Year Extension, 8x5 Support

**URL:** https://aio.lv/en/product--dell-dol31os5os--12524142
**Data updated:** 2026-06-17 08:21 (EEST)
**Category:** Other goods
**Manufacturer:** Dell
**Manufacturer code:** DOL3\_1OS5OS
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 125.49 €
**Prices and availability valid until:** 2026-08-01 23:59
**Price without VAT (21%):** 103.71 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--dell-dol31os5os--12524142

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | 17.07.2026 | free |
| Pickup points | 22.07.2026 | 1.89 EUR |
| Courier delivery to door | 22.07.2026 | 4.99 EUR |

## Summary description

Extend your hardware protection with the Dell Basic Onsite service upgrade. This service extends your coverage to a total of 5 years, providing professional technical support during business hours (8x5). Designed for reliable onsite assistance, it ensures your Dell equipment remains operational with expert help when you need it most.

## Long description

The Dell Basic Onsite Service Upgrade provides a comprehensive 5-year extension for your hardware protection, ensuring your equipment remains operational with professional support. This service plan is designed to offer reliable assistance for Dell-branded hardware, covering defects in materials and workmanship to maintain the longevity and performance of your devices.
Advantages
Choosing this service upgrade offers peace of mind by extending your warranty coverage to a total of five years. It provides a structured approach to hardware maintenance, utilizing remote diagnosis to identify issues efficiently before dispatching necessary parts or technicians. This service minimizes downtime by offering onsite support or advanced exchange options for specific peripherals, ensuring that your business operations continue smoothly with expert technical assistance available during standard business hours.
Suitable for
Small to medium-sized businesses requiring standard hardware protection.
Users who prefer professional onsite repair services for their Dell equipment.
Organizations looking to extend the lifecycle of their hardware assets with a cost-effective support plan.
This service may not be suitable for users who require 24/7 technical support or immediate, same-day onsite response times. It is also not intended for software-related troubleshooting or coverage for accidental damage, which may require more advanced service tiers.
Key specifications
Service duration: 5 years
Support availability: 8x5 business hours
Coverage: Hardware defects in materials and workmanship
Support channels: Phone, email, and chat
Service delivery: Remote diagnosis followed by onsite technician dispatch or advanced exchange
To utilize this service, ensure that you have registered your Dell hardware correctly. In the event of a technical issue, contact Dell support to initiate the remote diagnostic process. Once the issue is confirmed as a covered hardware defect, a technician or replacement part will be dispatched to your location according to the service terms.
What to consider before purchase
Verify that your current hardware is eligible for this specific service upgrade.
Confirm that the 8x5 support window aligns with your operational business hours.
Note that onsite support is contingent upon the completion of a remote diagnostic session.
Usage recommendations: Keep your service agreement documentation and system service tag easily accessible to expedite the support process when contacting Dell technical assistance.

## Specifications

| Feature | Value |
|---|---|
| Compatibility | DELL PRO 16 PC16255
DELL PRO 14 PC14250
DELL PRO 14 PC14255
DELL PRO 16 PC16250 |
| Service included | Parts and Labour |
| Service time (hours x days) | 8x5 |
| Number of years | 5 year(s) |
| Phone support | Yes |
| Service type | Basic Onsite |
| Web support | Yes |
| Troubleshooting | Yes |
| Parts replacement | Yes |

## FAQ

### How much does the Dell Basic Onsite 5-Year Service Upgrade cost, and is it available for purchase?

The price is 125.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 17.07.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Bank transfer. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Dell products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Dell service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

## Image

https://aio.lv/img/cache/product/12524142/68880170_large.webp