# Dell Basic Onsite Service Upgrade, 1 Year to 3 Years, 8x5 Support

**URL:** https://aio.lv/en/product--dell-dpnl51os3os--12524144
**Data updated:** 2026-06-17 08:21 (EEST)
**Category:** Other goods
**Manufacturer:** Dell
**Manufacturer code:** DPNL5\_1OS3OS
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 93.49 €
**Prices and availability valid until:** 2026-08-01 23:59
**Price without VAT (21%):** 77.26 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--dell-dpnl51os3os--12524144

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | 16.07.2026 | free |
| Pickup points | 21.07.2026 | 1.89 EUR |
| Courier delivery to door | 21.07.2026 | 4.99 EUR |

## Summary description

Extend your hardware protection with this Dell Basic Onsite service upgrade, extending coverage from 1 year to 3 years. This service provides professional technical support during standard business hours, 8 hours a day, 5 days a week. It ensures reliable onsite assistance for your Dell equipment, minimizing downtime and maintaining optimal system performance throughout the extended service period.

## Long description

The Dell Basic Onsite Service Upgrade extends your hardware protection from an initial 1-year term to a total of 3 years. This service provides professional technical support and reliable onsite assistance for your Dell equipment, ensuring that your hardware remains operational and downtime is minimized. By securing this extended coverage, you maintain consistent system performance and gain access to expert troubleshooting throughout the duration of the service period.
Advantages
This service upgrade offers a cost-effective way to ensure your hardware is protected against defects in materials and workmanship. By choosing this plan, you benefit from a structured support process that includes remote diagnosis followed by onsite technician visits or parts dispatch when necessary. This approach helps maintain business continuity by providing a clear path to resolution for hardware-related issues during standard business hours, allowing your team to focus on core tasks without worrying about unexpected equipment failures.
Suitable for
Small to medium-sized business environments requiring standard hardware protection.
Users who prefer professional onsite assistance for hardware repairs.
Organizations looking to extend the lifecycle of their Dell equipment with reliable support.
Cost-conscious setups that prioritize essential hardware coverage over 24/7 availability.
When it may not be suitable
This service may not be suitable for mission-critical environments that require 24/7 support or rapid response times outside of standard business hours. It also does not cover software-related issues or accidental damage, making it less ideal for users who need comprehensive protection against spills, drops, or complex software configurations.
Key specifications
Service duration: 3 years
Support availability: 8 hours a day, 5 days a week
Support channels: Phone, email, and chat
Service type: Basic Onsite support
Diagnosis method: Remote diagnosis required prior to onsite service
How to use
To utilize this service, ensure that your Dell product is registered correctly under your account. If you encounter a hardware issue, contact Dell technical support via phone, email, or chat during standard business hours. A technician will perform a remote diagnosis to identify the problem. If the issue is covered under the warranty and cannot be resolved remotely, Dell will arrange for a technician to visit your location or dispatch the necessary parts to resolve the hardware defect.
What to consider before purchase
Verify that your current hardware is eligible for this specific service upgrade.
Confirm that standard business hour support meets your operational requirements.
Note that onsite service is subject to remote diagnosis and geographic availability.
Check if your specific hardware model qualifies for Advanced Exchange for peripherals.
Usage recommendations: Keep your service tag information readily available to expedite the remote diagnosis process. Regularly update your system drivers and firmware to ensure optimal performance and to assist support agents in identifying potential hardware issues more efficiently.

## Specifications

| Feature | Value |
|---|---|
| Compatibility | DELL PRO 16 PLUS PB16250
DELL PRO 13 PLUS PB13250
DELL PRO 14 PLUS PB14250
DELL PRO 14 PLUS PB14255
DELL PRO 16 PLUS PB16255 |
| Service included | Parts and Labour |
| Service time (hours x days) | 8x5 |
| Number of years | 3 year(s) |
| Phone support | Yes |
| Service type | Basic Onsite |
| Web support | Yes |
| Troubleshooting | Yes |
| Parts replacement | Yes |

## FAQ

### How much does the Dell Basic Onsite Service Upgrade 3 Years cost, and is it available for purchase?

The price is 93.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 16.07.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Bank transfer. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Dell products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Dell service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

## Image

https://aio.lv/img/cache/product/12524144/68880168_large.webp