# Dell Basic Onsite Service Upgrade, 5-Year Extension, 8x5 Support

**URL:** https://aio.lv/en/product--dell-dpnl51os5os--12524145
**Data updated:** 2026-06-17 08:21 (EEST)
**Category:** Other goods
**Manufacturer:** Dell
**Manufacturer code:** DPNL5\_1OS5OS
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 202.49 €
**Prices and availability valid until:** 2026-08-01 23:59
**Price without VAT (21%):** 167.35 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--dell-dpnl51os5os--12524145

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | 16.07.2026 | free |
| Pickup points | 21.07.2026 | 1.89 EUR |
| Courier delivery to door | 21.07.2026 | 4.99 EUR |

## Summary description

Extend your hardware protection with this Dell Basic Onsite service upgrade, increasing your coverage to 5 years. This plan provides professional technical support during standard business hours, 8 hours a day, 5 days a week. It ensures reliable onsite assistance for your Dell equipment, minimizing downtime and maintaining optimal system performance throughout the extended service period.

## Long description

The Dell Basic Onsite Service Upgrade provides a comprehensive 5-year extension to your hardware protection plan, ensuring your Dell equipment remains reliable and functional. This service is designed to minimize operational downtime by offering professional technical support and hardware repair services throughout the extended coverage period.
Advantages
This service upgrade offers peace of mind by covering defects in materials and workmanship for your Dell-branded hardware. By choosing this extension, you gain access to expert remote diagnosis and, when necessary, onsite technician support or parts dispatch. This structured approach ensures that hardware issues are addressed efficiently, allowing you to maintain optimal system performance without the burden of unexpected repair costs.
Suitable for
Business environments requiring standard hardware warranty coverage
Users who prefer onsite repair services after remote diagnosis
Organizations looking to extend the lifecycle of their Dell hardware
Cost-conscious setups needing reliable 8x5 technical support
When it may not be suitable
This service plan may not be suitable for users who require 24/7 technical support or immediate, same-day onsite response times. It also does not include coverage for software-related issues or accidental damage protection.
Key specifications
Service duration: 5 years
Support availability: 8 hours a day, 5 days a week
Support channels: Phone, email, and web chat
Service type: Basic Onsite support after remote diagnosis
Coverage: Hardware defects in materials and workmanship
How to use
To utilize this service, ensure your Dell hardware is registered correctly. In the event of a technical issue, contact Dell support to initiate a remote diagnosis. Once the issue is confirmed as a covered hardware defect, a technician or replacement part will be dispatched to your location, typically within one to two business days, depending on your region and system type.
What to consider before purchase
Verify that your current hardware is eligible for this specific service upgrade
Confirm that your business needs align with the 8x5 support window
Check if your location is within the service area for onsite technician dispatch
Review the limitations regarding software and accidental damage coverage
Usage recommendations
For the best experience, keep your system information and service tag readily available when contacting support to expedite the remote diagnosis process.

## Specifications

| Feature | Value |
|---|---|
| Compatibility | DELL PRO 16 PLUS PB16250
DELL PRO 13 PLUS PB13250
DELL PRO 14 PLUS PB14250
DELL PRO 14 PLUS PB14255
DELL PRO 16 PLUS PB16255 |
| Service included | Parts and Labour |
| Service time (hours x days) | 8x5 |
| Number of years | 5 year(s) |
| Phone support | Yes |
| Service type | Basic Onsite |
| Web support | Yes |
| Troubleshooting | Yes |
| Parts replacement | Yes |

## FAQ

### How much does the Dell Basic Onsite 5-Year Service Upgrade DPNL5\_1OS5OS cost, and is it available for purchase?

The price is 202.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 16.07.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Bank transfer. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Dell products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Dell service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

## Image

https://aio.lv/img/cache/product/12524145/68880167_large.webp