# Dell 3Y Basic Onsite to 3Y ProSupport Service Upgrade, 1 License, 3 Years

**URL:** https://aio.lv/en/product--dell-dpvl13os3ps--12531099
**Data updated:** 2026-06-22 11:32 (EEST)
**Category:** Other goods
**Manufacturer:** Dell
**Manufacturer code:** DPVL1\_3OS3PS
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 115.99 €
**Prices and availability valid until:** 2026-08-04 23:59
**Price without VAT (21%):** 95.86 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--dell-dpvl13os3ps--12531099

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | 20.07.2026 | free |
| Pickup points | 23.07.2026 | 1.89 EUR |
| Courier delivery to door | 23.07.2026 | 4.99 EUR |

## Summary description

Upgrade your existing Dell Basic Onsite service to 3-year ProSupport coverage. This service provides 24x7x365 technical support for 1 license, ensuring priority access to expert engineers and rapid onsite assistance. Designed to minimize downtime and maintain business continuity, this support package offers comprehensive hardware and software troubleshooting for your Dell equipment.

## Long description

The Dell 3Y Basic Onsite to 3Y ProSupport Service Upgrade provides an essential enhancement to your existing hardware support coverage. By transitioning from Basic Onsite to ProSupport, you gain access to a higher tier of service designed to minimize operational downtime and ensure your business equipment remains functional. This service package covers one license for a duration of three years, offering comprehensive technical assistance that helps maintain business continuity through expert intervention.
Advantages
Upgrading to ProSupport offers significant benefits, including 24x7x365 access to in-region technical engineers who can assist with complex hardware and software issues. This service level prioritizes your support requests, ensuring that you receive rapid responses and efficient troubleshooting. By leveraging proactive, telemetry-driven insights, the service helps identify potential issues before they escalate, allowing your IT team to focus on strategic projects rather than routine maintenance. The inclusion of next business day onsite repair services ensures that your hardware is restored to working order with minimal delay.
Suitable for
Commercial businesses requiring reliable, round-the-clock technical support
Organizations looking to reduce end-user downtime and improve productivity
IT departments seeking to offload hardware troubleshooting to expert engineers
Companies that rely on consistent hardware performance for daily operations
When it may not be suitable
This service upgrade is specifically designed for Dell equipment and may not be applicable to hardware from other manufacturers. It is intended for commercial use and may not be the most cost-effective solution for individual home users with minimal support requirements or older devices that are nearing the end of their service life.
Key specifications
Service duration: 3 years
Coverage: 1 license
Support availability: 24 hours a day, 7 days a week, 365 days a year
Support channels: Phone and web-based technical support
Service type: Upgrade from Basic Onsite to ProSupport
How to use
To utilize this service, ensure that your Dell equipment is registered under the appropriate service contract. Once the upgrade is applied to your license, you can access support services through the designated Dell portal or by contacting the support line directly. You will be able to log tickets, manage your device health, and request onsite assistance as needed. Keep your service documentation and device identifiers readily available when contacting support to expedite the verification process.
What to consider before purchase
Verify that your current hardware is eligible for a ProSupport upgrade
Confirm the number of licenses required for your entire fleet of devices
Check regional availability of specific onsite repair terms
Ensure your internal IT policies align with the support features provided
Usage recommendations
For optimal results, integrate the ProSupport portal into your regular IT management workflow to monitor device health and security scores proactively. This allows for better long-term planning and device strategy optimization.

## Specifications

| Feature | Value |
|---|---|
| License quantity | 1 |
| Service time (hours x days) | 24x7x365 |
| Number of years | 3 year(s) |
| Phone support | Yes |
| Web support | Yes |
| Troubleshooting | Yes |

## FAQ

### How much does the Dell 3Y Basic Onsite to 3Y ProSupport Service Upgrade cost, and is it available for purchase?

The price is 115.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 200 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 20.07.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Bank transfer. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Dell products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Dell service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

## Image

https://aio.lv/img/cache/product/12531099/68893590_large.webp