# Dell Basic Onsite Service Upgrade, 5-Year Coverage, 8x5 Support

**URL:** https://aio.lv/en/product--dell-pdl1os5os--12524147
**Data updated:** 2026-06-17 08:21 (EEST)
**Category:** Other goods
**Manufacturer:** Dell
**Manufacturer code:** PDL\_1OS5OS
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 124.99 €
**Prices and availability valid until:** 2026-08-01 23:59
**Price without VAT (21%):** 103.30 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--dell-pdl1os5os--12524147

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | 16.07.2026 | free |
| Pickup points | 21.07.2026 | 1.89 EUR |
| Courier delivery to door | 21.07.2026 | 4.99 EUR |

## Summary description

Extend your hardware protection with this Dell Basic Onsite service upgrade, increasing coverage from 1 year to 5 years. This service provides professional technical support during standard business hours, 8 hours a day, 5 days a week. It ensures reliable onsite assistance for your Dell equipment, minimizing downtime and maintaining optimal system performance throughout the extended service period.

## Long description

The Dell Basic Onsite Service Upgrade extends your hardware protection to a total of 5 years, ensuring long-term reliability for your Dell equipment. This service provides professional technical support and hardware coverage, helping to maintain optimal system performance and minimize potential downtime over the extended period.
Advantages
By upgrading to this 5-year service plan, you gain peace of mind knowing that your hardware is protected against defects in materials and workmanship. The onsite support model ensures that if a covered issue cannot be resolved remotely, a technician or replacement part is dispatched to your location, simplifying the repair process and reducing the administrative burden on your team.
Suitable for
Small and medium-sized businesses requiring standard hardware warranty coverage.
Users seeking to extend the lifecycle of their Dell devices with predictable support costs.
Environments where standard business-hour support is sufficient for operational needs.
When it may not be suitable
This service is not intended for users who require 24/7 technical support or immediate, same-day onsite response times. It also does not cover software-related issues or accidental damage, and it is not a substitute for comprehensive managed IT services.
Key specifications
Coverage duration: 5 years
Support availability: 8 hours a day, 5 days a week
Service type: Basic Onsite support following remote diagnosis
Support channels: Phone, email, and chat
Hardware coverage: Defects in materials and workmanship
How to use
To utilize this service, first perform remote troubleshooting with Dell technical support via phone, email, or chat. Once a covered hardware issue is confirmed, Dell will coordinate the necessary repair steps, which may include dispatching a technician to your site or providing an advanced exchange for specific peripherals, depending on your location and system type.
What to consider before purchase
Verify that your current hardware is eligible for this specific service upgrade.
Ensure that standard business-hour support aligns with your operational requirements.
Review the specific terms and conditions for your region, as response times and service delivery methods may vary.
Usage recommendations
For the best experience, keep your system information and service tag readily available when contacting support to expedite the remote diagnosis process.

## Specifications

| Feature | Value |
|---|---|
| Compatibility | DELL PRO MICRO QCM1250
DELL PRO SLIM QCS1250
DELL PRO TOWER QCT1250
DELL PRO 24 ALL-IN-ONE (35W) QC24251
DELL PRO 24 ALL-IN-ONE (65W) QC24250
DELL PRO 24 ALL-IN-ONE QC24251
DELL PRO 24 ALL-IN-ONE QC24250 |
| Service included | Parts and Labour |
| Service time (hours x days) | 8x5 |
| Number of years | 5 year(s) |
| Phone support | Yes |
| Service type | Basic Onsite |
| Web support | Yes |
| Troubleshooting | Yes |
| Parts replacement | Yes |

## FAQ

### How much does the Dell Basic Onsite Service Upgrade 5-Year Coverage cost, and is it available for purchase?

The price is 124.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 16.07.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Bank transfer. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Dell products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Dell service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

## Image

https://aio.lv/img/cache/product/12524147/68880166_large.webp