# Network support service EXTREME EP1 Standard EW Support Tier A — 5-year

**URL:** https://aio.lv/en/product--extreme-ep1-std-ta-s-c-ew-5yr--12240251
**Data updated:** 2026-03-30 12:55 (EEST)
**Category:** Other Software & Utilities
**Manufacturer:** EXTREME
**Manufacturer code:** EP1-STD-TA-S-C-EW-5YR
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 1 614.99 €
**Prices and availability valid until:** 2026-08-10 23:59
**Price without VAT (21%):** 1 334.70 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--extreme-ep1-std-ta-s-c-ew-5yr--12240251

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 20.07.2026 | 1.89 EUR |
| Courier delivery to door | 20.07.2026 | 4.99 EUR |

## Summary description

EXTREME EP1 Standard EW Support Tier A is a 5-year vendor support service for EXTREME networking products. The offering provides escalation-level A support under the EP1 Standard EW program, intended to deliver manufacturer technical assistance, troubleshooting, and warranty-related services across the support term. Suitable for businesses seeking extended vendor-backed operational support for network hardware and firmware issues.

## Long description

EXTREME EP1 Standard EW Support Tier A — 5-year is a vendor support service designed for EXTREME networking products. The service delivers escalation-level A technical assistance under the EP1 Standard EW program for a five-year term, covering manufacturer troubleshooting, firmware and hardware support, and warranty-related services. It aims to maintain device uptime and provide access to authorized vendor support channels throughout the contract period.
Advantages
This five-year support offering provides consistent access to manufacturer-level technical resources, structured escalation procedures, and coordinated troubleshooting for EXTREME network devices. The service centralizes support interactions with the vendor, reducing time to resolution for firmware and hardware issues and ensuring that warranty processes are managed according to the vendor’s policies.
Suitable for
Enterprises operating EXTREME switches, routers and access points that require long-term vendor support
IT teams seeking predictable support coverage and access to escalation-level technical assistance
Organizations that need firmware updates, troubleshooting and warranty coordination from the manufacturer
Key specifications
Support level: escalation-level A technical support under EP1 Standard EW program
Duration: five-year support term
Coverage: manufacturer troubleshooting for hardware and firmware issues and warranty-related services
Access: authorized vendor support channels and coordinated escalation procedures
How to use
To use the support service, register the eligible EXTREME product with the vendor per program requirements and retain proof of purchase and device details. When an issue occurs, contact the vendor through the authorized support channels listed in the program documentation, provide device information and incident details, and follow the vendor’s troubleshooting and escalation guidance. The support team will provide diagnostic steps, firmware guidance and coordinate warranty actions when applicable.
Usage recommendations
Maintain up-to-date device inventory records, firmware baseline information and contact points to expedite vendor interactions. Regularly review the vendor’s program documentation for any changes to coverage or procedures to ensure uninterrupted support during the five-year term.

## FAQ

### How much does the EXTREME EP1 Standard EW Support Tier A — 5-year cost, and is it available for purchase?

The price is 1,614.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 60000 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can EXTREME EP1 Standard EW Support Tier A — 5-year be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All EXTREME products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized EXTREME service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

## Image

https://aio.lv/img/cache/product/12240251/68945048_large.webp