# IP security camera Hikvision DS-2CD3386G2-ISU(2.8mm)(H)(eF) Ultra Series

**URL:** https://aio.lv/en/product--hikvision-ds-2cd3386g2-isu28mmhef--10927995
**Data updated:** 2026-02-03 08:10 (EET)
**Category:** Surveillance Cameras
**Manufacturer:** Hikvision
**Manufacturer code:** DS-2CD3386G2-ISU(2.8MM)(H)(EF)
**EAN:** 6942160410944
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 350.49 €
**Prices and availability valid until:** 2026-07-27 23:59
**Price without VAT (21%):** 289.66 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hikvision-ds-2cd3386g2-isu28mmhef--10927995

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | 13.07.2026 | free |
| Pickup points | 16.07.2026 | 1.89 EUR |
| Courier delivery to door | 16.07.2026 | 4.99 EUR |

## Summary description

The Hikvision Ultra Series DS-2CD3386G2-ISU(2.8mm)(H)(eF) is a high-performance IP security camera designed for both indoor and outdoor use. It features a 3840 x 2160 pixel resolution, 360° rotation, and a wide viewing angle of 108° horizontally and 53° vertically. With a CMOS sensor and a detection distance of up to 97 meters, it ensures reliable surveillance. The camera is easy to install on ceilings and offers wired connectivity, making it a versatile choice for security needs.

## Long description

The Hikvision Ultra Series DS-2CD3386G2-ISU (2.8mm) is a high-performance IP security camera suitable for indoor and outdoor ceiling installation. It delivers 3840 × 2160 resolution video using a CMOS sensor, supports 30 fps, and provides a wide field of view with 108° horizontal and 53° vertical coverage. The camera offers up to 360° rotation and a detection range reaching approximately 97 meters, with wired Ethernet connectivity for reliable network integration.
Advantages
This model combines high-resolution 4K imaging with a wide viewing angle and 360° rotation to cover large areas with fewer devices. The camera supports video motion detection and wired Ethernet to ensure stable data transmission. Built with Hikvision’s Ultra Series platform and compatible with third-party applications through the Hikvision Embedded Open Platform, it is designed for robust, scalable security deployments.
Suitable for
 Commercial premises requiring high-resolution surveillance
 Large indoor spaces such as lobbies, warehouses, and retail floors
 Outdoor covered areas where ceiling mounting is available
 Installations needing wired network reliability and video motion detection
Key specifications
 Image sensor: CMOS
 Maximum resolution: 3840 × 2160 pixels (4K)
 Frame rate: up to 30 fps
 Field of view: 108° horizontal, 53° vertical
 Rotation: 360°
 Detection distance: up to 97 m
 Connectivity: wired Ethernet (LAN)
 Placement: indoor and outdoor (ceiling mount)
 Device color: white
 Weight: 0.64 kg
How to use
Mount the camera on a suitable ceiling surface using the manufacturer’s recommended fittings and ensure the unit is positioned to cover the intended scene with its wide-angle lens. Connect the camera to a PoE-capable switch or to power and Ethernet according to installation guidelines, then configure network settings and video parameters through the Hikvision management software or compatible third-party applications via HEOP. Enable motion detection and adjust sensitivity and detection zones as required for your environment.
Usage recommendations
For reliable long-term operation, use a stable wired Ethernet connection and place the camera under appropriate shelter if installed outdoors. Regularly check firmware updates and configure motion detection and privacy masks to reduce false alarms and protect privacy.

## Specifications

### Performance

| Feature | Value |
|---|---|
| Type | IP security camera |
| Connectivity technology | Wired |
| Dynamic range | 120 dB |
| Languages support | Multi |
| Placement supported | Indoor & outdoor |
| Number of languages | 33 |
| Supported programming languages | C, C++ |
| Auto-tracking | Yes |
| Wide Dynamic Range (WDR) | Yes |
| Day/night mode | Yes |
| Alarm input/output | Yes |
| Infrared (IR) cut-off filter | Yes |
| Open platform version | HEOP 2.0 |
| AI software framework | Caffe, ONNX, PaddlePaddle, TensorFlow |

### Camera

| Feature | Value |
|---|---|
| Camera shutter speed | 1/100000 - 1/3 |
| Minimum illumination | 0 lx |
| Tilt angle range | 0 - 75 |
| Angle of rotation | 360 ° |
| Pan range | 0 - 360 |
| Camera pan control | Yes |
| Camera tilt control | Yes |
| Lens viewing angle, horizontal | 108 |
| Lens viewing angle, vertical | 53 |
| Lens viewing angle, diagonal | 133 |
| Number of Privacy masking areas | 4 |

### Image sensor

| Feature | Value |
|---|---|
| Sensor type | CMOS |
| Optical sensor size | 25.4 / 1.8 |
| Progressive scan | Yes |
| Number of sensors | 1 |

### Lens system

| Feature | Value |
|---|---|
| Maximum aperture number | 1.6 |
| Fixed focal length | 2.8 mm |
| Number of lenses | 1 |
| Observe distance | 38 m |
| Detect distance | 97 m |
| Recognize distance | 19 m |
| Identify distance | 9 m |

### Night vision

| Feature | Value |
|---|---|
| LED type | IR |
| Night vision | Yes |
| Night vision distance | 40 |
| Infra-red wavelength | 850 nm |

### Video

| Feature | Value |
|---|---|
| Maximum resolution | 3840 x 2160 |
| Video compression formats | H.264, H.264+, H.265, H.265+ |
| Bit rate | 32 Kbps - 16 Mbps |
| Noise reduction | Yes |
| Frame rate | 30 fps |
| Supported graphics resolutions | 640 x 360, 640 x 480 (VGA), 1280 x 720 (HD 720), 1920 x 1080 (HD 1080), 2688 x 1520, 3200 x 1800, 3840 x 2160 |
| Supported video modes | 2160p, 360p, 1080p, 720p, 480p, 1520p |
| Video formats supported | H.264, H.264+, H.265, H.265+ |
| Total megapixels | 8 MP |
| Image quality adjustment | Brightness, Contrast, Saturation, Sharpness |
| Back Light Compensation (BLC) | Yes |
| Video recording | Yes |
| Video streaming | Yes |
| Privacy masking | Yes |
| Highlight Compensation (HLC) | Yes |
| Bit rate control | Constant Bit Rate (CBR), Variable Bit Rate (VBR) |
| Region of Interest (ROI) encoding | Yes |
| Smart IR | Yes |
| Noise reduction technology | 3D noise reduction |

### Audio

| Feature | Value |
|---|---|
| Built-in microphone | Yes |
| Signal-to-Noise Ratio (SNR) | 52 dB |
| Audio formats supported | AAC-LC, G.711, G.711 A-law, G.711 μ-law, G.722.1, G.726, MP2L2, MP3, PCM |
| Sample rates | 8 - 48 |
| Bit rate range | 16 - 320 |

### Network

| Feature | Value |
|---|---|
| Supported network protocols | TCP/IP, ICMP, HTTP, HTTPS, FTP, DHCP, DNS, DDNS, RTP, RTSP, NTP, UPnP, SMTP, IGMP, 802.1X, QoS, IPv4, IPv6, UDP, Bonjour, SSL/TLS, PPPoE, SFTP, ARP, SNMP, WebSocket, WebSockets, SRTP |
| Ethernet LAN | Yes |
| Number of users | 32 user(s) |
| Networking standards | IEEE 802.3af |
| Bluetooth | No |
| Wi-Fi | No |
| Live view | Yes |
| Ethernet interface type | Fast Ethernet |
| Number of simultaneous live view channels | 6 channels |
| User access level | Administrator, Operator, User |

### Storage

| Feature | Value |
|---|---|
| Flash memory | 40 MB |
| Compatible memory cards | MicroSD (TransFlash), MicroSDHC, MicroSDXC |
| Card reader integrated | Yes |
| Maximum memory card size | 512 GB |
| RAM capacity | 350 MB |
| Built-in HDD | No |
| eMMC capacity | 2 GB |

### Ports & interfaces

| Feature | Value |
|---|---|
| Ethernet LAN (RJ-45) ports | 1 |

### Security

| Feature | Value |
|---|---|
| Mirror | Yes |
| Audit log | Yes |
| Video motion detection | Yes |
| IP address filtering | Yes |
| HTTPS encryption | Yes |
| Password protection | Yes |
| Alarm input channels | 1 |
| Alarm output channels | 1 |
| Digital watermark | Yes |
| Intelligent Video Surveillance (IVS) system features | Face detection, Intrusion, People counting, Region entrance detection, Region exiting detection |
| Heartbeat | Yes |
| Password reset via email | Yes |
| Flash log | Yes |
| Digest authentication | Yes |
| Network access storage (NAS) | Yes |

### Power

| Feature | Value |
|---|---|
| DC output voltage | 12 |
| DC output current | 0.66 A |
| Power source type | DC, PoE |
| Power consumption (max) | 8 W |
| Power consumption (Power over Ethernet (PoE)) | 9.5 W |

### Weight & dimensions

| Feature | Value |
|---|---|
| Weight | 0.64 kg |
| Height | 96.3 mm |
| Diameter | 127.3 mm |

### Packaging data

| Feature | Value |
|---|---|
| Package weight | 880 g |
| Package depth | 170 mm |
| Package height | 150 mm |
| Package width | 170 mm |

### Features

| Feature | Value |
|---|---|
| Number of cameras | 1 |

### Design

| Feature | Value |
|---|---|
| Form factor | Dome |
| Product colour | White |
| Housing material | Metal |
| Mounting type | Ceiling |
| International Protection (IP) code | IP67 |
| Fog proof | Yes |

### Management features

| Feature | Value |
|---|---|
| Reset button | Yes |

### Packaging content

| Feature | Value |
|---|---|
| Manual | Yes |

### Sustainability

| Feature | Value |
|---|---|
| Sustainability compliance | Yes |

### Operational conditions

| Feature | Value |
|---|---|
| Operating relative humidity (H-H) | 0 - 95 |
| Storage temperature (T-T) | -30 - 60 |
| Operating temperature (T-T) | -30 - 60 |
| Storage relative humidity (H-H) | 0 - 95 |

### Technical details

| Feature | Value |
|---|---|
| Compliance certificates | BIS, UL, WEEE, CB, CE, REACH, RoHS |

## FAQ

### How much does the IP security camera Hikvision DS-2CD3386G2-ISU(2.8mm)(H)(eF) cost, and is it available for purchase?

The price is 350.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 10 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 13.07.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can IP security camera Hikvision DS-2CD3386G2-ISU(2.8mm)(H)(eF) be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Hikvision products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Hikvision service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: frame rate, weight, ethernet lan, wi-fi, video motion detection, placement supported, connectivity technology, mounting type, type, product colour, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for IP security camera Hikvision DS-2CD3386G2-ISU(2.8mm)(H)(eF)?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/10927995/61178356_large.webp