# Warranty/Support Extension HPE H38L4E

**URL:** https://aio.lv/en/product--hp-enterprise-h38l4e--4259772
**Data updated:** 2025-12-29 15:54 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP Enterprise
**Manufacturer code:** H38L4E
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 9 870.49 €
**Prices and availability valid until:** 2026-08-03 23:59
**Price without VAT (21%):** 8 157.43 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-enterprise-h38l4e--4259772

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 13.07.2026 | 1.89 EUR |
| Courier delivery to door | 13.07.2026 | 4.99 EUR |

## Summary description

The HPE H38L4E warranty/support extension provides 1 license for 5 years of on-site support, available 24/7. This service ensures that your HPE equipment remains operational with minimal downtime, offering peace of mind and reliable assistance whenever needed.

## Long description

HPE Pointnext Tech Care (HPE Tech Care) is an operational support service for HPE hardware and software that provides proactive and reactive assistance. The HPE H38L4E warranty/support extension supplies a single license for 5 years of on-site support available around the clock, enabling access to product specialists, automated incident logging, moderated forums, expert chat, and HPE InfoSight assistance to help maintain the operational state and performance of covered HPE products.
Advantages
HPE Tech Care combines direct access to product-specific specialists with general technical guidance, reducing the need for customers to perform triage or entitlement checks. The service includes phone support, expert online chat, forum responses, and digital self-service tools via HPE Support Center. For supported products, HPE InfoSight analytics and recommendations are available, and specialists can help interpret alerts and suggested actions. Response targets vary by service level, including 15-minute critical response and 2-hour standard response windows.
Suitable for
Organizations running HPE hardware and software that require continuous on-site support and fast access to specialists
IT teams needing proactive operational guidance and performance optimization across edge-to-cloud environments
Environments that use HPE InfoSight and require assistance interpreting analytics and alerts
Key specifications
Product name: Warranty/Support Extension HPE H38L4E
Type: On-site support
Coverage duration: 5 year(s)
On-site support: Yes
Channels: Telephone (24x7), expert online chat (English, coverage window), HPE community forums, automated incident logging, HPE Support Center portal
Response targets: 15-minute 24x7 enhanced response for severity 1 (Critical/Essential service levels); 1 hour for other incidents (enhanced); 2-hour phone response for Basic service level
How to use
Register the covered products and link service agreements in HPE Support Center to enable access to phone support, chat, and forum responses. To log an incident, contact HPE by telephone or use automated incident logging in the portal; for quick technical questions use expert online chat during the service coverage window (English only). For issues raised in community forums that require formal handling, create a support incident so the case follows HPE incident management processes. Request HPE InfoSight assistance when applicable to review alerts and recommendations for connected products.
Usage recommendations
Keep product registrations and linked service agreements up to date in HPE Support Center, choose the appropriate service level for required response targets, and provide complete product and workload information when contacting HPE to reduce resolution time and avoid unnecessary triage steps.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Number of years | 5 year(s) |
| On-site support | Yes |
| Compatibility | ML350 Gen10 |
| License quantity | 1 |
| Service time (hours x days) | 24x7 |
| Phone support | Yes |

### Packaging data

| Feature | Value |
|---|---|
| Quantity per pack | 1 pc(s) |

## FAQ

### How much does the Warranty/Support Extension HPE H38L4E cost, and is it available for purchase?

The price is 9,870.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 200 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP Enterprise products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP Enterprise service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for Warranty/Support Extension HPE H38L4E?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/4259772/64265491_large.webp