# Support service for HP Enterprise HPE DL385 Gen11 (HU4B2A500DG) — extended support

**URL:** https://aio.lv/en/product--hp-enterprise-hu4b2a500dg--11660934
**Data updated:** 2026-02-16 07:04 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP Enterprise
**Manufacturer code:** HU4B2A500DG
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 5 112.49 €
**Prices and availability valid until:** 2026-08-11 23:59
**Price without VAT (21%):** 4 225.20 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-enterprise-hu4b2a500dg--11660934

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 20.07.2026 | 1.89 EUR |
| Courier delivery to door | 20.07.2026 | 4.99 EUR |

## Summary description

Support service for the HP Enterprise HPE DL385 Gen11 (MPN HU4B2A500DG) provides vendor-backed technical assistance and maintenance for the server. Designed to cover hardware and firmware issues, it helps minimize downtime, accelerate repairs and access manufacturer expertise. Suitable for data centers and IT environments that require reliable post-sale support and faster problem resolution.

## Long description

Support service for HP Enterprise HPE DL385 Gen11 — extended support provides vendor-backed technical assistance and maintenance for the server model. This service is designed to cover hardware and firmware issues, supplying access to manufacturer knowledge, coordinated repair processes and service escalation paths to reduce downtime and restore system functionality more quickly in data center and critical IT environments.
Advantages
The extended support offering includes access to trained HP Enterprise technicians, prioritized incident handling and a structured process for firmware and hardware problem resolution. It simplifies procurement of spare parts and warranty repairs through the OEM support channel, and clarifies service levels and response times to help IT teams plan maintenance windows. Documentation and update guidance from the vendor are included as part of service interactions.
Подходит для
 Data center server infrastructure requiring minimized downtime
 Enterprise IT environments running virtualized workloads and databases
 Organizations that need manufacturer-level troubleshooting and parts replacement
 Facilities that must meet defined service-level agreements for hardware support
Key specifications
 Service type: extended vendor support for a specific server model
 Coverage: hardware components and firmware-related issues
 Support access: technician hotline and case management via OEM channels
 Response model: prioritized incident handling and escalation procedures
 Repair process: coordinated diagnostics, parts replacement and on-site or depot repair depending on contract
How to use
To initiate support, contact the vendor support channel indicated in your support agreement and provide the server model and incident details. The support process typically begins with remote diagnostics by OEM technicians who will advise on immediate mitigation steps. If on-site intervention or parts replacement is necessary, the case is escalated according to the agreed response times and dispatch procedures. Keep system logs, firmware versions and recent configuration changes available to accelerate troubleshooting.
Usage recommendations
Maintain updated firmware and scheduled backups to reduce recovery time. Record support contract identifiers and service windows in your maintenance plan, and coordinate after-hours support needs with the vendor to ensure coverage during critical events.

## FAQ

### How much does the Support for HP Enterprise HPE DL385 Gen11 cost, and is it available for purchase?

The price is 5,112.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 100 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can Support for HP Enterprise HPE DL385 Gen11 be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP Enterprise products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP Enterprise service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty