# HPE 5Y Pointnext Tech Care Basic Service 5 years On-site Support

**URL:** https://aio.lv/en/product--hp-enterprise-hu4b2a5yk7--10681883
**Data updated:** 2025-12-30 09:52 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP Enterprise
**Manufacturer code:** HU4B2A5#YK7
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 3 793.49 €
**Prices and availability valid until:** 2026-07-30 23:59
**Price without VAT (21%):** 3 135.12 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-enterprise-hu4b2a5yk7--10681883

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Friday | free |
| Pickup points | 08.07.2026 | 1.89 EUR |
| Courier delivery to door | 08.07.2026 | 4.99 EUR |

## Summary description

HPE 5Y Pointnext Tech Care Basic Service offers 5 years of on-site technical support during business hours. This service ensures that your HPE systems are maintained and operational, minimizing downtime and enhancing productivity. With expert assistance available, you can focus on your core business activities without worrying about technical issues.

## Long description

HPE 5Y Pointnext Tech Care Basic Service provides five years of on-site technical support during business hours for HPE systems and selected third-party products. The service combines hardware and software assistance from Hewlett Packard Enterprise technical resources who work with your IT team to help maintain availability and resolve issues that affect system operation.
Advantages
This on-site support offering ensures access to qualified HPE technicians, structured problem diagnosis, and repairs performed at your location within the terms of the contract. The five-year coverage simplifies lifecycle planning by extending professional support and reducing the need to manage repeat service procurements.
Suitable for
 Businesses requiring on-site technical support for HPE servers and infrastructure
 IT teams seeking predictable long-term support for hardware and selected third-party software
 Environments where rapid on-site response during business hours is sufficient
Key specifications
 Service type: On-site
 Duration: 5 year(s)
 Coverage: HPE systems and selected third-party products (as per HPE service terms)
 Manufacturer: Hewlett Packard Enterprise (HP Enterprise)
 MPN: HU4B2A5#YK7
How to use
When an incident occurs, contact HPE support according to the service instructions provided at purchase. HPE will triage the issue remotely and, if on-site intervention is required, dispatch an authorized technician during business hours to diagnose and perform necessary repairs or replacements in accordance with the contract terms.
Usage recommendations
Maintain up-to-date system inventory and provide accurate product and error information when contacting support to accelerate diagnosis and on-site resolution.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Next Business Day |
| Number of years | 5 year(s) |
| Compatibility | LTO-9 EXTERNAL TAPE-CTO |
| Service included | Parts and Labour |
| Service time (hours x days) | 9x5 |

## FAQ

### How much does the HPE 5Y Pointnext Tech Care Basic Service cost, and is it available for purchase?

The price is 3,793.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 100 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Friday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can HPE 5Y Pointnext Tech Care Basic Service be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP Enterprise products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP Enterprise service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

## Image

https://aio.lv/img/cache/product/10681883/59736462_large.webp