# HPE 5Y Pointnext Tech Care Basic Service 5 years On-site Support

**URL:** https://aio.lv/en/product--hp-enterprise-hu4b2a5ztq--6344977
**Data updated:** 2025-12-30 06:04 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP Enterprise
**Manufacturer code:** HU4B2A5#ZTQ
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 369.99 €
**Prices and availability valid until:** 2026-08-11 23:59
**Price without VAT (21%):** 305.78 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-enterprise-hu4b2a5ztq--6344977

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 20.07.2026 | 1.89 EUR |
| Courier delivery to door | 20.07.2026 | 4.99 EUR |

## Summary description

HPE 5Y Pointnext Tech Care Basic Service provides 5 years of on-site technical support. Available 9 hours a day, 5 days a week, ensuring prompt assistance for your HPE products. Ideal for businesses seeking reliable service and minimal downtime.

## Long description

HPE 5Y Pointnext Tech Care Basic Service delivers five years of on-site technical support for HPE products, combining hardware and software assistance to help maintain IT infrastructure availability. Hewlett Packard Enterprise technical specialists collaborate with your IT team to diagnose and resolve issues for HPE and selected third-party products. The service is provided during business hours to ensure timely support and reduced downtime.
Advantages
The service offers on-site coverage for five years with access to HPE technical resources, coordinated troubleshooting for hardware and software, and support for selected third-party products. Coverage during standard business hours helps organisations plan maintenance and respond to incidents without needing extended contracts or after-hours arrangements.
Suitable for
 Small and medium-sized businesses requiring predictable on-site support
 IT teams that need collaboration with HPE technicians for troubleshooting
 Environments using HPE equipment and selected third-party components
 Operations that require support during regular business hours (9x5)
Key specifications
 Service type: On-site
 Duration: 5 year(s)
 Availability: 9 hours a day, 5 days a week
 Brand: HP Enterprise (Hewlett Packard Enterprise)
 Manufacturer part number (MPN): HU4B2A5#ZTQ
How to use
Register the service using the provided MPN and associate it with the covered HPE products. When an issue occurs, contact HPE support during the stated service hours, provide incident details and asset information, and coordinate with HPE technicians for on-site diagnosis and remediation. Maintain basic access and documentation to speed technician assistance.
Usage recommendations
Maintain centralised inventory records of covered devices, schedule regular maintenance windows during business hours, and ensure local IT staff are available to facilitate on-site visits and provide necessary access and information to HPE technicians.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Next Business Day |
| Number of years | 5 year(s) |
| Compatibility | SN3600B 16GB 24\_8 8P FC - CTO |
| Service included | Parts and Labour |
| Service time (hours x days) | 9x5 |

## FAQ

### How much does the HPE 5Y Pointnext Tech Care Basic Service cost, and is it available for purchase?

The price is 369.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 200 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can HPE 5Y Pointnext Tech Care Basic Service be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP Enterprise products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP Enterprise service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

## Image

https://aio.lv/img/cache/product/6344977/53130428_large.webp