# Support service HP Enterprise HPE ProLiant DL320 Gen12 — extended hardware and software support (HU4B2A700JB)

**URL:** https://aio.lv/en/product--hp-enterprise-hu4b2a700jb--11662737
**Data updated:** 2026-02-16 07:04 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP Enterprise
**Manufacturer code:** HU4B2A700JB
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 6 516.99 €
**Prices and availability valid until:** 2026-08-11 23:59
**Price without VAT (21%):** 5 385.94 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-enterprise-hu4b2a700jb--11662737

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 20.07.2026 | 1.89 EUR |
| Courier delivery to door | 20.07.2026 | 4.99 EUR |

## Summary description

Support for the HPE ProLiant DL320 Gen12 server from HP Enterprise. This service provides manufacturer-backed hardware and software support, troubleshooting, and assistance with maintenance and updates for the specified server model. Designed for IT administrators and data centers to reduce downtime, simplify repairs and ensure continued operation of the DL320 Gen12.

## Long description

Support service HP Enterprise HPE ProLiant DL320 Gen12 — extended hardware and software support provides manufacturer-backed technical assistance for the HPE ProLiant DL320 Gen12 server. The service covers hardware fault diagnosis, software troubleshooting, guidance for updates and maintenance procedures, and coordinated escalation to advanced support when needed. It is intended to maintain server availability and streamline resolution of incidents that affect the DL320 Gen12 platform.
Advantages
This extended support package offers access to trained HP Enterprise technicians, structured incident handling and troubleshooting workflows, and assistance with both hardware and supported software components. Response and repair coordination reduce administrative overhead for IT teams, while vendor-level diagnostics help identify root causes more quickly. The service is designed to integrate with existing maintenance processes to minimize downtime and simplify routine updates and configuration checks.
Suitable for
IT administrators managing HPE ProLiant DL320 Gen12 servers in single- or multi-node deployments
Data center environments requiring vendor-backed support for hardware and supported software
Organizations seeking to reduce server downtime and accelerate repair and recovery processes
Teams that require guided troubleshooting and assistance for firmware, BIOS and supported system software
Key specifications
Coverage: Extended manufacturer support for hardware components and supported server software
Support scope: Fault diagnosis, troubleshooting, repair coordination and escalation to advanced support
Service delivery: Remote diagnostics and technical guidance, with on-site service where applicable per service terms
Response model: Defined response and resolution workflows as specified by the service agreement
Compatibility: Designed specifically for the HPE ProLiant DL320 Gen12 server model
How to use
To use the support service, register the HPE ProLiant DL320 Gen12 server under the service contract following the provider's enrollment procedures. When an issue arises, contact HP Enterprise support through the specified channels and provide the server details and incident description. HP technicians will perform remote diagnostics, provide step-by-step troubleshooting instructions, and, if required by the diagnosis and service terms, coordinate on-site repair or replacement of covered components. Maintain records of service tickets and follow the vendor recommendations for firmware and software updates to ensure support continuity.
Usage recommendations
Keep firmware and supported software up to date, document hardware configurations and change history, and follow prescribed maintenance intervals. Ensure accurate server identification and service registration to enable prompt support and effective escalation when necessary.

## FAQ

### How much does the HP Enterprise HPE ProLiant DL320 Gen12 Support cost, and is it available for purchase?

The price is 6,516.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 100 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can HP Enterprise HPE ProLiant DL320 Gen12 Support be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP Enterprise products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP Enterprise service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty