# HPE 5Y Pointnext Tech Care Basic Service On-site 5 years Defective Media Retention

**URL:** https://aio.lv/en/product--hp-enterprise-hu4b3a5zqa--10930451
**Data updated:** 2025-12-30 14:53 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP Enterprise
**Manufacturer code:** HU4B3A5#ZQA
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 6 713.99 €
**Prices and availability valid until:** 2026-08-22 23:59
**Price without VAT (21%):** 5 548.75 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-enterprise-hu4b3a5zqa--10930451

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Monday | free |
| Pickup points | 30.07.2026 | 1.79 EUR |
| Courier delivery to door | 30.07.2026 | 4.99 EUR |

## Summary description

HPE 5Y Pointnext Tech Care Basic Service offers on-site support for 5 years with defective media retention. This service ensures that your hardware is maintained and operational, providing peace of mind and reliability for your IT infrastructure.

## Long description

HPE 5Y Pointnext Tech Care Basic Service On-site 5 years Defective Media Retention provides on-site hardware and software support from Hewlett Packard Enterprise for a period of five years. The service includes assistance from HPE technical resources to help diagnose and resolve issues with HPE products and selected third-party components, and ensures defective media retention to meet data-handling requirements.
Advantages
This on-site service combines hardware and software support with a five-year coverage period and defective media retention. It helps maintain availability of IT infrastructure by enabling HPE technicians to work with your IT team to troubleshoot and repair covered systems on customer premises, reducing downtime and simplifying media disposition.
Suitable for
 Organizations requiring on-site hardware support for HPE systems
 Environments where defective media must be retained for data-handling or compliance
 IT teams seeking extended five-year support coverage
Key specifications
 Service type: On-site
 Coverage period: 5 year(s)
 Defective media retention: Included
 Brand: HP Enterprise
 Manufacturer part number (MPN): HU4B3A5#ZQA
How to use
Purchase and register the HPE 5Y Pointnext Tech Care Basic Service with the provided MPN and contact HPE support to activate the on-site coverage. When an incident occurs, open a support case with HPE; technicians will coordinate with your IT staff to schedule on-site diagnostics and repairs. Follow HPE guidance for preparing systems and documenting the issue to accelerate resolution.
Usage recommendations
Keep service registration details and the MPN accessible, maintain up-to-date hardware inventory information, and follow HPE’s pre-incident preparation steps to ensure timely on-site response and proper handling of defective media.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Next Business Day |
| Number of years | 5 year(s) |
| Compatibility | MSA 2060-CTO |
| Service included | Parts and Labour |
| Service time (hours x days) | 9x5 |

## FAQ

### How much does the HPE 5Y Pointnext Tech Care Basic Service cost, and is it available for purchase?

The price is 6,713.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 100 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Monday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can HPE 5Y Pointnext Tech Care Basic Service be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP Enterprise products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP Enterprise service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

## Image

https://aio.lv/img/cache/product/10930451/61192873_large.webp