# HPE 5Y Pointnext Tech Care Basic Service On-site 5 years Defective Media Retention

**URL:** https://aio.lv/en/product--hp-enterprise-hu4b3a5zqe--10666679
**Data updated:** 2025-12-30 09:51 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP Enterprise
**Manufacturer code:** HU4B3A5#ZQE
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 6 129.99 €
**Prices and availability valid until:** 2026-07-30 23:59
**Price without VAT (21%):** 5 066.11 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-enterprise-hu4b3a5zqe--10666679

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Friday | free |
| Pickup points | 08.07.2026 | 1.89 EUR |
| Courier delivery to door | 08.07.2026 | 4.99 EUR |

## Summary description

HPE 5Y Pointnext Tech Care Basic Service provides on-site support for 5 years with defective media retention. This service ensures that your critical IT infrastructure is maintained and operational, minimizing downtime and maximizing efficiency.

## Long description

HPE 5Y Pointnext Tech Care Basic Service On-site 5 years Defective Media Retention provides on-site hardware and software support from Hewlett Packard Enterprise for a period of five years. The service includes technical assistance for HPE products and selected third-party components, and retains defective media to ensure secure handling of failed storage devices.
Advantages
This HPE on-site service delivers a defined support period of five years with defective media retention, combining hardware repair and software troubleshooting by HPE technical resources. It reduces administrative overhead by keeping failed media under control and helps maintain availability of critical IT infrastructure through coordinated support with your IT team.
Suitable for
Organizations requiring on-site hardware support for servers and storage
Environments where retention of defective media is required for security or compliance
Teams seeking multi-year predictable support coverage
Key specifications
Service type: On-site support
Duration: 5 year(s)
Defective media retention: Included
Brand: HP Enterprise
Manufacturer part number (MPN): HU4B3A5#ZQE
How to use
Contact HPE through the established support channels when hardware or software issues occur. An HPE technician will be dispatched on-site according to the service terms. If storage media are found to be defective and covered by the service, personnel will retain the failed media for secure disposal or customer handling as defined by the defective media retention process.
Usage recommendations
Keep your HPE support contract details and system serial numbers accessible to speed up onsite dispatch. Follow HPE’s packaging and handover instructions for retained media and ensure internal policies align with defective media retention requirements.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Next Business Day |
| Number of years | 5 year(s) |
| Compatibility | MSA 2060 LFF Enclosure |
| Service included | Parts and Labour |
| Service time (hours x days) | 9x5 |

## FAQ

### How much does the HPE 5Y Pointnext Tech Care Basic Service cost, and is it available for purchase?

The price is 6,129.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 100 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Friday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can HPE 5Y Pointnext Tech Care Basic Service be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP Enterprise products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP Enterprise service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

## Image

https://aio.lv/img/cache/product/10666679/59756055_large.webp