# Warranty/Support Extension HPE HY5Q0E

**URL:** https://aio.lv/en/product--hp-enterprise-hy5q0e--4099000
**Data updated:** 2025-09-04 22:14 (EEST)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP Enterprise
**Manufacturer code:** HY5Q0E
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 5 047.49 €
**Prices and availability valid until:** 2026-08-04 23:59
**Price without VAT (21%):** 4 171.48 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-enterprise-hy5q0e--4099000

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 13.07.2026 | 1.89 EUR |
| Courier delivery to door | 13.07.2026 | 4.99 EUR |

## Summary description

The HPE HY5Q0E warranty/support extension provides 1 license for 3 years of on-site support, available 24/7. This service ensures that your HPE products are covered with expert assistance, minimizing downtime and enhancing operational efficiency. Ideal for businesses that require reliable support for their IT infrastructure.

## Long description

HPE Tech Care (HPE Pointnext Tech Care) is an operational support service for HPE hardware and software products. The Warranty/Support Extension HPE HY5Q0E provides one license for three years of on-site support with access to HPE technical specialists and digital self-service tools to help manage assets, reduce operational risk, and improve operational efficiency.
Advantages
HPE Tech Care offers direct access to product-specific specialists, multiple contact channels (telephone, moderated forums, automated incident logging, and real-time chat), and personalized digital tools in HPE Support Center. The service reduces time spent on entitlement or triage questions, provides general technical guidance for operation, management and security, and includes support for HPE InfoSight-enabled products including analytics, alerts and recommendations.
Suitable for
Organizations that require 24x7 on-site support for critical infrastructure
IT teams needing direct access to product specialists and faster incident response
Customers using HPE InfoSight-enabled products who want analytics and recommendations explained
Enterprises that prefer a mix of phone, chat, forum, and self-service support channels
Key specifications
Product name: Warranty/Support Extension HPE HY5Q0E
Brand: HP Enterprise
Type: On-site support
License duration: 3 year(s)
On-site support: Yes
Availability: Phone support 24x7; response times depend on service level
Response targets: 15-minute enhanced response for critical incidents (Critical/Essential levels), 1-hour for other incidents (enhanced), 2-hour phone response for Basic level
Expert online chat and forum responses available (chat limited to English during coverage window)
How to use
Register the product and link the service agreement in HPE Support Center. To log an incident, contact HPE by telephone, use the real-time chat during the service coverage window, or open an incident through automated logging in the Support Center. For noncritical queries request general technical guidance via phone, web, or chat; complex issues may be elevated to a formal support incident. For forum posts that require standard support processing, create a formal incident to follow incident management procedures.
Usage recommendations
Keep the product and service agreement linked in HPE Support Center, provide relevant system and workload details when contacting support, and enable HPE InfoSight on supported products to receive analytics, alerts, and tailored recommendations that HPE specialists can help qualify and act upon.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Number of years | 3 year(s) |
| On-site support | Yes |
| Web support | Yes |
| Compatibility | Proliant DL365 Gen10 Plus |
| License quantity | 1 |
| Service time (hours x days) | 24x7 |
| Phone support | Yes |

### Packaging data

| Feature | Value |
|---|---|
| Quantity per pack | 1 pc(s) |

## FAQ

### How much does the Warranty/Support Extension HPE HY5Q0E cost, and is it available for purchase?

The price is 5,047.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 200 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can Warranty/Support Extension HPE HY5Q0E be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP Enterprise products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP Enterprise service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for Warranty/Support Extension HPE HY5Q0E?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/4099000/64250110_large.webp