# Warranty/Support Extension HPE HY5R7E

**URL:** https://aio.lv/en/product--hp-enterprise-hy5r7e--4099014
**Data updated:** 2025-12-29 15:36 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP Enterprise
**Manufacturer code:** HY5R7E
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 1 713.49 €
**Prices and availability valid until:** 2026-07-16 23:59
**Price without VAT (21%):** 1 416.11 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-enterprise-hy5r7e--4099014

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Thursday | free |
| Pickup points | 25.06.2026 | 1.99 EUR |
| Courier delivery to door | 25.06.2026 | 4.99 EUR |

## Summary description

The HPE HY5R7E warranty/support extension provides 5 years of on-site support, ensuring your systems are maintained with a response time of 2 hours during business hours (9x5). This service enhances the reliability of your HPE products, minimizing downtime and maximizing productivity.

## Long description

HPE Pointnext Tech Care (HPE Tech Care) provides operational support for HPE hardware and software products. The HY5R7E warranty/support extension supplies five years of on-site support and includes access to HPE Tech Care resources for proactive operational guidance, access to product specialists, and tools for asset management and performance optimization. The service includes multiple contact channels such as 24x7 telephone access, automated incident logging, moderated community forums, and real-time expert chat (chat and expert responses are available in English only). Response times vary by service level and the HY5R7E on-site extension offers a 2-hour phone response during the coverage window for products under the Basic service level and the specified on-site support coverage for five years.
Advantages
HY5R7E combines on-site hardware support with HPE Tech Care’s operational capabilities, giving direct access to product-specific specialists and general technical guidance. The service reduces time spent on entitlement or triage questions, provides a personalized digital experience via HPE Support Center, and offers tools and knowledge resources that help maintain and optimize systems from edge to cloud. For supported InfoSight-enabled products, the service includes assistance interpreting InfoSight analytics, alerts, and recommendations.
Suitable for
Organizations needing five years of on-site HPE hardware support
IT teams seeking direct access to HPE product specialists and operational guidance
Environments requiring improved asset visibility and self-service support tools
Key specifications
Product name: Warranty/Support Extension HPE HY5R7E
Brand: HP Enterprise
Type: On-site support
Number of years: 5 year(s)
On-site support: Yes
Telephone support: 24x7 access to log incidents; response time varies by service level
Basic service level phone response: 2-hour response during coverage window
Enhanced response (Critical/Essential): 15-minute callback or connection for Severity 1 incidents (24x7)
Expert online chat: Available in English during service hours; complex issues may be escalated to incidents
Expert forum response: Responses to unresolved forum questions within two business days for covered products
How to use
Register the product and link the HY5R7E service agreement in HPE Support Center to enable online features and specialist access. Use the telephone number provided with your agreement to log incidents; response time will follow the applicable service level. For quick technical questions, initiate expert online chat or post in the HPE community forums; complex or unresolved issues should be converted into formal support incidents so they follow HPE’s incident management process. Request InfoSight assistance through the same support channels for products configured with HPE InfoSight.
Usage recommendations
Keep product registrations and linked service agreements up to date in HPE Support Center, and provide necessary system details when contacting support to minimize triage time and speed resolution. Use the self-service tools and knowledgebase in HPE Support Center for routine tasks before opening incidents. For InfoSight-enabled systems, review InfoSight alerts and recommendations and request qualification or next-best-action guidance through HPE Tech Care when needed.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Next Business Day |
| Number of years | 5 year(s) |
| On-site support | Yes |
| Web support | Yes |
| Compatibility | Proliant DL365 Gen10 Plus |
| License quantity | 1 |
| Service time (hours x days) | 9x5 |
| Response time | 2 |
| Phone support | Yes |

### Packaging data

| Feature | Value |
|---|---|
| Quantity per pack | 1 pc(s) |

## FAQ

### How much does the Warranty/Support Extension HPE HY5R7E cost, and is it available for purchase?

The price is 1,713.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 200 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Thursday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can Warranty/Support Extension HPE HY5R7E be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP Enterprise products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP Enterprise service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for Warranty/Support Extension HPE HY5R7E?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/4099014/64250113_large.webp