# Warranty Support Extension HPE HY5S5E

**URL:** https://aio.lv/en/product--hp-enterprise-hy5s5e--4099019
**Data updated:** 2025-12-29 15:36 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP Enterprise
**Manufacturer code:** HY5S5E
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 10 860.99 €
**Prices and availability valid until:** 2026-08-05 23:59
**Price without VAT (21%):** 8 976.02 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-enterprise-hy5s5e--4099019

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Thursday | free |
| Pickup points | 14.07.2026 | 1.89 EUR |
| Courier delivery to door | 14.07.2026 | 4.99 EUR |

## Summary description

The HPE HY5S5E warranty/support extension provides 1 license for 5 years of on-site support, available 24/7. This service ensures that your HPE equipment is covered with expert assistance, minimizing downtime and maximizing operational efficiency. Ideal for businesses that require reliable support for their IT infrastructure.

## Long description

HPE Tech Care (HPE Pointnext Tech Care) is an operational support service for HPE hardware and software products that provides extended access to technical resources and guidance. The Warranty Support Extension HPE HY5S5E supplies a 5-year on-site support license that gives customers 24/7 access to HPE assistance for covered equipment, helping reduce downtime and maintain operational efficiency.
Advantages
This service offers continuous access to product specialists via phone, online chat, and moderated forums, plus automated incident logging and digital self-service tools. Response targets vary by service level, with accelerated 15-minute engagement for critical incidents (Critical and Essential levels) and a 2-hour phone response for Basic level coverage. HPE Tech Care also delivers general technical guidance for operation, management, security, and optimization, and integrates HPE InfoSight analytics support for compatible products.
Suitable for
Businesses that require 24/7 on-site support for HPE equipment
IT teams seeking proactive operational guidance and performance optimization
Environments where rapid specialist response to critical incidents is required
Customers using HPE InfoSight-enabled products who need analytics interpretation
Key specifications
Product name: Warranty Support Extension HPE HY5S5E
Type: On-site support
Coverage period: 5 year(s)
On-site support: Yes
Access channels: Telephone (24x7), expert online chat (during coverage window, English), HPE moderated forums, automated incident logging, HPE Support Center portal
Response targets: 15-minute 24x7 enhanced response for Severity 1 (Critical/Essential), 1-hour callback for other incidents (enhanced), 2-hour phone response for Basic level
Language limitations: Expert chat and specialist forum responses are provided in English
How to use
Register the covered assets in HPE Support Center and link the HY5S5E service agreement to enable full access to support channels. For incidents, contact HPE by telephone to log an incident or use the automated incident logging in the Support Center. For quick technical questions, initiate expert online chat during the service coverage window or post in the HPE community forum; complex issues may be escalated to formal support incidents as needed. For InfoSight-enabled products, request assistance to interpret alerts and recommendations.
Usage recommendations
Ensure devices are registered in HPE Support Center and maintain up-to-date entitlement links so HPE specialists can promptly validate coverage. Use the appropriate channel depending on urgency: telephone for critical incidents, online chat for quick guidance, and the forum or Support Center for knowledge resources and noncritical queries.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Number of years | 5 year(s) |
| On-site support | Yes |
| Web support | Yes |
| Compatibility | Proliant DL365 Gen10 Plus |
| License quantity | 1 |
| Service time (hours x days) | 24x7 |
| Phone support | Yes |

### Packaging data

| Feature | Value |
|---|---|
| Quantity per pack | 1 pc(s) |

## FAQ

### How much does the Warranty Support Extension HPE HY5S5E cost, and is it available for purchase?

The price is 10,860.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 100 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Thursday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP Enterprise products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP Enterprise service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for Warranty Support Extension HPE HY5S5E?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/4099019/64250119_large.webp