# Warranty/Support Extension HPE HY5U2E

**URL:** https://aio.lv/en/product--hp-enterprise-hy5u2e--4099024
**Data updated:** 2025-12-29 15:36 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP Enterprise
**Manufacturer code:** HY5U2E
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 1 529.49 €
**Prices and availability valid until:** 2026-08-09 23:59
**Price without VAT (21%):** 1 264.04 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-enterprise-hy5u2e--4099024

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Tuesday | free |
| Pickup points | 17.07.2026 | 1.89 EUR |
| Courier delivery to door | 17.07.2026 | 4.99 EUR |

## Summary description

The HPE HY5U2E warranty/support extension provides 1 license for 3 years of on-site support with a response time of 2 hours, ensuring reliable service during business hours (9x5). This extension enhances your HPE product's longevity and performance, offering peace of mind with professional assistance when needed.

## Long description

HPE Pointnext Tech Care (HPE Tech Care) is an operational support service for HPE hardware and software products that provides proactive and reactive assistance. This service offers access to product-specific specialists, general technical guidance, and digital self-service tools through HPE Support Center, helping IT teams manage assets, optimize performance, and resolve issues more efficiently.
Advantages
HPE Tech Care combines phone access to experts, expert online chat, moderated forum responses, and HPE InfoSight assistance to deliver timely technical help. The service reduces time spent on triage and entitlement questions by connecting customers directly with specialists, provides curated knowledge resources and self-service tools in the HPE Support Center, and extends general technical guidance for operation, management, and security of supported products.
Suitable for
Enterprises and IT teams running HPE hardware and software that require operational support
Organizations needing phone-based incident logging and rapid specialist response
Customers who want access to curated knowledge, self-service tools and HPE InfoSight analytics
Environments where proactive guidance and performance optimization from edge to cloud are needed
Key specifications
Service name: HPE Pointnext Tech Care (HPE Tech Care)
Support channels: 24x7 phone (response times vary by service level), expert online chat (during coverage window, English only), HPE moderated forums
Response targets: 15-minute 24x7 enhanced response for severity 1 (Critical/Essential levels), 1-hour callback for other incidents at enhanced levels, 2-hour phone response for Basic service level during coverage window
Guidance type: General technical guidance treated as noncritical / severity 3 incidents; includes knowledge articles, videos, and InfoSight analytics assistance where applicable
Access requirements: Registration with HPE Support Center and linked service agreements for forum/specialist responses
How to use
Contact HPE Tech Care through the HPE Support Center portal, by telephone, via expert online chat, or by posting in the HPE community forums. For phone support, log incidents 24x7; response times depend on the service level for the covered product. Use expert online chat during the service coverage window for quick technical questions (English only). If forum posts require formal troubleshooting, create a support incident so HPE can follow standard incident management processes. For products integrated with HPE InfoSight, request assistance to interpret alerts, analytics and recommended actions.
Usage recommendations
Register products and link service agreements in HPE Support Center to enable full access to specialists, ensure the correct service level is purchased to meet desired response targets (e.g., enhanced levels for 15-minute critical response), and use InfoSight-connected insights for proactive optimization when available.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Next Business Day |
| Number of years | 3 year(s) |
| On-site support | Yes |
| Web support | Yes |
| Compatibility | Proliant DL385 Gen10 Plus V2 |
| License quantity | 1 |
| Service time (hours x days) | 9x5 |
| Response time | 2 |
| Phone support | Yes |

### Packaging data

| Feature | Value |
|---|---|
| Quantity per pack | 1 pc(s) |

## FAQ

### How much does the Warranty/Support Extension HPE HY5U2E cost, and is it available for purchase?

The price is 1,529.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 200 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Tuesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can Warranty/Support Extension HPE HY5U2E be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP Enterprise products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP Enterprise service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for Warranty/Support Extension HPE HY5U2E?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/4099024/64250121_large.webp