# Warranty Support Extension HPE HY5U9E

**URL:** https://aio.lv/en/product--hp-enterprise-hy5u9e--4099028
**Data updated:** 2025-12-29 15:36 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP Enterprise
**Manufacturer code:** HY5U9E
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 7 446.99 €
**Prices and availability valid until:** 2026-07-30 23:59
**Price without VAT (21%):** 6 154.54 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-enterprise-hy5u9e--4099028

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Friday | free |
| Pickup points | 08.07.2026 | 1.89 EUR |
| Courier delivery to door | 08.07.2026 | 4.99 EUR |

## Summary description

The HPE HY5U9E warranty support extension provides 1 license for 3 years of on-site service, available 24/7. This ensures continuous support and maintenance for your HPE products, minimizing downtime and enhancing operational efficiency. With dedicated on-site assistance, you can rely on expert help whenever needed, ensuring your systems run smoothly and effectively.

## Long description

Warranty Support Extension HPE HY5U9E provides one 3-year on-site support license for HPE products, delivering operational support and proactive guidance to help reduce downtime and optimize product use. The service includes access to HPE Pointnext Tech Care resources for hardware and software, combining incident handling, product-specific expertise, and general technical guidance. Customers benefit from multiple contact channels, including telephone, moderated forums, automated incident logging, and real-time chat, as well as digital self-service tools via HPE Support Center.
Advantages
This on-site warranty extension offers continuous expert access to HPE product specialists and centralized digital tools that recognize installed assets and their interactions. It provides prioritized telephone response windows depending on service level, expert online chat and forum responses, and integration with HPE InfoSight for analytics and recommendations where supported. The service reduces time spent on entitlement triage and supports operational excellence from edge to cloud.
Suitable for
Organizations needing 24/7 operational support for HPE hardware and software
IT teams requiring on-site assistance to minimize downtime and speed recovery
Environments that benefit from proactive guidance, analytics and performance optimization (HPE InfoSight-enabled products)
Key specifications
Product name: Warranty Support Extension HPE HY5U9E
Brand: HPE (HP Enterprise)
MPN: HY5U9E
Type: On-site support
Coverage: 1 license for 3 year(s)
On-site support: Yes
Support channels: Telephone, expert online chat (English), moderated forums, automated incident logging, HPE Support Center
Response targets: 15-minute 24x7 enhanced response for critical incidents (where applicable), 1-hour callback for other incidents, 2-hour phone response for Basic level
How to use
Register the service agreement in HPE Support Center and link it to your assets to enable personalized digital support and self-service tools. Use the provided telephone numbers to log incidents according to your coverage window, initiate expert online chat for quick technical questions (English only during coverage hours), or post in the HPE community forums for product-specific discussion. For complex issues, HPE may escalate chat or forum inquiries into formal support incidents for diagnostic and on-site action.
Usage recommendations
Keep service agreements linked to registered assets in HPE Support Center, enable HPE InfoSight where available, and use the defined contact channels so HPE specialists can provide timely guidance and, when needed, dispatch on-site support under the HY5U9E three-year license.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Number of years | 3 year(s) |
| On-site support | Yes |
| Web support | Yes |
| Compatibility | Proliant DL385 Gen10 Plus V2 |
| License quantity | 1 |
| Service time (hours x days) | 24x7 |
| Phone support | Yes |

### Packaging data

| Feature | Value |
|---|---|
| Quantity per pack | 1 pc(s) |

## FAQ

### How much does the Warranty Support Extension HPE HY5U9E cost, and is it available for purchase?

The price is 7,446.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 100 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Friday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP Enterprise products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP Enterprise service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for Warranty Support Extension HPE HY5U9E?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/4099028/64250126_large.webp