# Warranty/Support Extension HPE HY5W5E

**URL:** https://aio.lv/en/product--hp-enterprise-hy5w5e--4099041
**Data updated:** 2025-12-29 15:36 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP Enterprise
**Manufacturer code:** HY5W5E
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 2 508.49 €
**Prices and availability valid until:** 2026-07-19 23:59
**Price without VAT (21%):** 2 073.13 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-enterprise-hy5w5e--4099041

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | 26.06.2026 | free |
| Pickup points | 01.07.2026 | 1.99 EUR |
| Courier delivery to door | 01.07.2026 | 4.99 EUR |

## Summary description

The HPE HY5W5E warranty/support extension provides 5 years of on-site support with a response time of 2 hours, ensuring your systems are maintained efficiently. With service available 9 hours a day, 5 days a week, this extension is ideal for businesses that require reliable and prompt technical assistance.

## Long description

HPE Pointnext Tech Care (HPE Tech Care) is an operational support service for HPE hardware and software products. The HPE HY5W5E warranty/support extension provides 5 years of on-site support with specified response times and access to HPE technical resources and tools that help maintain and optimize systems across the environment.
Advantages
HPE Tech Care offers direct access to product-specific specialists, telephone support, expert online chat, moderated forums with defined response times, automated incident logging, and a personalized digital experience via the HPE Support Center. The service includes general technical guidance for operation, management, and security of covered products and provides access to HPE InfoSight assistance for supported products. Response time commitments depend on the service level selected, and the HY5W5E extension covers on-site support for five years.
Suitable for
Businesses that require 5 years of on-site hardware support
IT teams needing predictable response times and access to product specialists
Environments that benefit from HPE InfoSight analytics and guidance
Organizations that prefer a mix of telephone, chat, and web-based support channels
Key specifications
Product name: Warranty/Support Extension HPE HY5W5E
Brand: HP Enterprise
Type: On-site support
Duration: 5 year(s)
On-site support: Yes
Service coverage window: 9 hours a day, 5 days a week (per product data)
Response times: 2-hour phone response for Basic service level; faster response tiers available depending on service level
Channels: Telephone, expert online chat (English), HPE moderated forums, automated incident logging, HPE Support Center
How to use
Register devices and link service agreements in HPE Support Center to enable personalized digital management and access to self-service tools. Contact HPE Tech Care via telephone during the coverage window to log incidents or use expert online chat for quick technical questions. For complex issues, HPE may elevate inquiries to formal support incidents. Use the HPE community forums to post unresolved questions; product specialists respond within two business days for covered products. For products supported by HPE InfoSight, request assistance to interpret alerts, analytics, and recommendations.
Usage recommendations
Maintain current registration and linked service agreements in HPE Support Center, choose the appropriate service level to match required response times, and provide product and workload context when contacting HPE Tech Care to reduce triage time and get efficient support.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Next Business Day |
| Number of years | 5 year(s) |
| On-site support | Yes |
| Web support | Yes |
| Compatibility | Proliant DL385 Gen10 Plus V2 |
| License quantity | 1 |
| Service time (hours x days) | 9x5 |
| Response time | 2 |
| Phone support | Yes |

### Packaging data

| Feature | Value |
|---|---|
| Quantity per pack | 1 pc(s) |

## FAQ

### How much does the Warranty/Support Extension HPE HY5W5E cost, and is it available for purchase?

The price is 2,508.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 200 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 26.06.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can Warranty/Support Extension HPE HY5W5E be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP Enterprise products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP Enterprise service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for Warranty/Support Extension HPE HY5W5E?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/4099041/64250127_large.webp