# Warranty Support Extension HPE HY5W7E

**URL:** https://aio.lv/en/product--hp-enterprise-hy5w7e--4099043
**Data updated:** 2025-12-29 15:36 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP Enterprise
**Manufacturer code:** HY5W7E
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 8 489.99 €
**Prices and availability valid until:** 2026-08-06 23:59
**Price without VAT (21%):** 7 016.52 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-enterprise-hy5w7e--4099043

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Friday | free |
| Pickup points | 15.07.2026 | 1.89 EUR |
| Courier delivery to door | 15.07.2026 | 4.99 EUR |

## Summary description

The HPE HY5W7E warranty support extension offers 1 license for 5 years of on-site service, ensuring prompt assistance with a 2-hour response time during business hours (9x5). This extension enhances the reliability of your HPE products, providing peace of mind and minimizing downtime.

## Long description

HPE Pointnext Tech Care (HPE Tech Care) is an operational support service for HPE hardware and software products. The Warranty Support Extension HPE HY5W7E provides one license for five years of on-site HPE Tech Care coverage, with a 2‑hour response time during business hours (9x5) under the Basic service level. The service combines access to HPE specialists, digital self-service tools, and guidance to help manage and optimize supported HPE products and their interactions in the customer environment.
Advantages
HPE Tech Care offers direct access to product-specific experts by phone, online chat and moderated forums, plus curated knowledge resources via the HPE Support Center. The extension ensures on-site assistance is available for covered hardware and software, reduces time spent on entitlement triage, and provides general technical guidance for operation, management and security. For InfoSight-enabled products, the service includes support and advice for setup, configuration and interpretation of analytics and recommendations.
Suitable for
Businesses requiring on-site hardware support for HPE products
IT teams seeking predictable 9x5, 2‑hour response coverage (Basic service level)
Environments using HPE InfoSight that need assistance with analytics and alerts
Organizations that benefit from access to product specialists and curated HPE knowledge
Key specifications
Product name: Warranty Support Extension HPE HY5W7E
Brand: HPE (HP Enterprise)
Service type: On-site support extension
License term: 5 year(s)
Response time: 2‑hour phone response during coverage window (Basic service level, 9x5)
Coverage: Access to HPE Tech Care channels — phone, expert online chat (English), moderated forums, HPE Support Center
How to use
Register the service and link the covered assets in HPE Support Center. For incidents, contact HPE by telephone during the coverage window to log support and request on-site assistance; response times follow the Basic service level (2‑hour phone response). For technical questions, use expert online chat or post in the HPE community forums; complex issues may be escalated to formal support incidents. For InfoSight-enabled systems, request guidance to interpret alerts, analytics and recommended actions.
Usage recommendations
Maintain accurate inventory and linked service agreements in HPE Support Center to ensure prompt entitlement validation. Use self-service tools and curated knowledge articles where appropriate, and engage HPE Tech Care specialists for workload-specific guidance or when InfoSight analytics require qualification.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Next Business Day |
| Number of years | 5 year(s) |
| On-site support | Yes |
| Web support | Yes |
| Compatibility | Proliant DL385 Gen10 Plus V2 |
| License quantity | 1 |
| Service time (hours x days) | 9x5 |
| Response time | 2 |
| Phone support | Yes |

### Packaging data

| Feature | Value |
|---|---|
| Quantity per pack | 1 pc(s) |

## FAQ

### How much does the Warranty Support Extension HPE HY5W7E cost, and is it available for purchase?

The price is 8,489.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 100 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Friday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP Enterprise products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP Enterprise service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for Warranty Support Extension HPE HY5W7E?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/4099043/58745947_large.webp