# Warranty/Support Extension HPE HY5X2E

**URL:** https://aio.lv/en/product--hp-enterprise-hy5x2e--4099044
**Data updated:** 2025-12-29 15:36 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP Enterprise
**Manufacturer code:** HY5X2E
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 5 685.49 €
**Prices and availability valid until:** 2026-08-03 23:59
**Price without VAT (21%):** 4 698.75 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-enterprise-hy5x2e--4099044

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 13.07.2026 | 1.89 EUR |
| Courier delivery to door | 13.07.2026 | 4.99 EUR |

## Summary description

The HPE HY5X2E warranty/support extension provides comprehensive coverage for 5 years with 24x7 on-site service. This ensures that your HPE equipment remains operational and supported at all times, minimizing downtime and maximizing productivity. With a single license, you gain peace of mind knowing that expert assistance is available whenever you need it.

## Long description

HPE Pointnext Tech Care (HPE Tech Care) is an operational support service for HPE hardware and software products that delivers proactive, product-specific assistance and general technical guidance. The Warranty/Support Extension HPE HY5X2E provides five years of coverage with on-site support and enables access to HPE specialists and digital self-service tools to help maintain and optimize supported equipment.
Advantages
HPE Tech Care combines direct access to product specialists, telephone support, expert online chat, moderated forum responses, and automated incident logging to reduce time spent on triage and entitlement questions. The service offers tiered response times including 15-minute critical response for high-severity incidents, and integrates with HPE Support Center and HPE InfoSight to provide curated knowledge resources, analytics, and recommendations for operational optimization.
Suitable for
Organizations that require continuous on-site support for HPE hardware and software
IT teams seeking proactive guidance and faster incident resolution
Environments that benefit from InfoSight analytics and integrated digital asset management
Key specifications
Product name: Warranty/Support Extension HPE HY5X2E
Provider: HP Enterprise (HPE Pointnext Tech Care)
Coverage period: 5 year(s)
Support type: On-site support
Availability: 24x7 telephone incident logging; response times depend on service level (15-minute 24x7 enhanced response for critical incidents, 2-hour phone response for Basic level)
Channels: Phone, expert online chat (English), HPE moderated forums, HPE Support Center portal
Additional: Access to general technical guidance and HPE InfoSight assistance where applicable
How to use
Register and link your service agreement in the HPE Support Center to enable incident logging and access to support channels. For urgent issues, contact HPE by telephone to log an incident; response times follow the contracted service level. Use expert online chat for quick technical questions during the coverage window, or post to the HPE community forums for non-urgent discussions. For complex matters, support staff may elevate inquiries to formal incidents for deeper investigation.
Usage recommendations
Keep your product registrations and service agreements up to date in HPE Support Center, enable InfoSight on supported products to gain analytics and proactive recommendations, and use the appropriate channel (phone for urgent incidents, chat for quick questions, forums for community discussion) to ensure prompt and effective support.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Number of years | 5 year(s) |
| On-site support | Yes |
| Web support | Yes |
| Compatibility | Proliant DL385 Gen10 Plus V2 |
| License quantity | 1 |
| Service time (hours x days) | 24x7 |
| Phone support | Yes |

### Packaging data

| Feature | Value |
|---|---|
| Quantity per pack | 1 pc(s) |

## FAQ

### How much does the Warranty/Support Extension HPE HY5X2E cost, and is it available for purchase?

The price is 5,685.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 200 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can Warranty/Support Extension HPE HY5X2E be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP Enterprise products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP Enterprise service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for Warranty/Support Extension HPE HY5X2E?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/4099044/64250131_large.webp