# Storage service HP Enterprise HPE 3 Year Tech Care Basic for MSA 2070 — 3-year on-site support

**URL:** https://aio.lv/en/product--hp-enterprise-hz4l9e--12220578
**Data updated:** 2026-03-29 16:08 (EEST)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP Enterprise
**Manufacturer code:** HZ4L9E
**Warranty:** 2 Years
**Availability:** Out of stock

## Summary description

HP Enterprise HPE 3 Year Tech Care Basic service for MSA 2070 provides three years of on-site technical support and maintenance for the MSA 2070 storage array. The package covers hardware troubleshooting, replacement and on-site technician visits to restore system operation. Intended for organizations needing vendor-backed, on-site coverage for their MSA 2070 storage platform.

## Long description

HP Enterprise HPE 3 Year Tech Care Basic for MSA 2070 — 3-year on-site support delivers vendor-backed technical maintenance for the HPE MSA 2070 storage array. This service package provides three years of on-site technician visits, hardware troubleshooting and replacement to restore system operation, plus remote access to HPE support channels for incident logging and guidance. The offering is intended to maintain availability and reduce downtime by combining on-site response with access to HPE product specialists familiar with the MSA 2070 platform.
Advantages
The service provides a single-source support path for fault diagnosis, parts replacement and on-site remediation, reducing administrative overhead for IT teams. It includes remote access to HPE technical resources and defined response processes that help accelerate problem resolution. Coverage for three years standardizes maintenance planning and budgeting while ensuring that hardware interventions are performed by trained technicians experienced with the MSA 2070 storage array.
Suitable for
 Organizations using HPE MSA 2070 storage arrays that require vendor on-site support
 IT teams seeking predictable maintenance and reduced mean time to repair (MTTR)
 Environments where hardware replacement and on-site troubleshooting are necessary to meet service levels
 Enterprises that want direct access to HPE specialists for platform-specific guidance
Key specifications
 Service duration: 36 months of on-site technical support
 Scope: hardware troubleshooting, parts replacement and on-site remediation for the MSA 2070 storage array
 Support channels: telephone, real-time chat, automated incident logging and moderated forums
 Access to product-specific technical specialists and general technical guidance
 Coverage intent: minimize downtime and restore system operation through trained technicians
How to use
After purchasing the service, register the covered MSA 2070 system with HPE according to HPE activation instructions to enable support entitlement. When an issue occurs, contact HPE through the supported channels to open an incident. HPE will perform remote diagnostics and, if required, dispatch a qualified technician to the site to perform on-site troubleshooting and hardware replacement. Keep system serial numbers and incident reference information available to expedite service handling.
Usage recommendations
Maintain current firmware and configuration backups for the MSA 2070 and document change history to assist HPE technicians during on-site visits. Use the provided HPE support channels for incident creation to ensure defined response times and access to product specialists.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Number of years | 3 year(s) |

## FAQ

### What payment options are available?

AiO.lv offers several payment methods: Bank transfer, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP Enterprise products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP Enterprise service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

## Image

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