# HPE 5 Year Tech Care Basic Support Service for DL360 and DL365 Gen11 Servers

**URL:** https://aio.lv/en/product--hp-h44zce--12536404
**Data updated:** 2026-06-25 19:50 (EEST)
**Category:** Other goods
**Manufacturer:** HP
**Manufacturer code:** H44ZCE
**EAN:** 190017805542
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 1 898.49 €
**Prices and availability valid until:** 2026-07-30 23:59
**Price without VAT (21%):** 1 569.00 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-h44zce--12536404

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | 17.07.2026 | free |
| Pickup points | 22.07.2026 | 1.89 EUR |
| Courier delivery to door | 22.07.2026 | 4.99 EUR |

## Summary description

The HPE 5 Year Tech Care Basic service provides comprehensive technical support for HPE ProLiant DL360 and DL365 Gen11 servers. This 5-year service agreement ensures reliable maintenance, access to expert technical assistance, and streamlined support processes to keep your server infrastructure running efficiently. It is designed to minimize downtime and provide essential coverage for your enterprise hardware needs.

## Long description

The HPE 5 Year Tech Care Basic Support Service is a comprehensive maintenance solution specifically designed for HPE ProLiant DL360 and DL365 Gen11 servers. This service agreement provides long-term operational support, ensuring that your enterprise server infrastructure remains stable, secure, and efficient over a five-year period. By integrating proactive support with direct access to technical experts, this service helps IT departments manage their hardware lifecycle effectively while minimizing the risk of unexpected downtime.
Advantages
This service offers significant operational benefits by shifting the focus from reactive troubleshooting to proactive infrastructure management. Customers gain direct access to product-specific specialists who possess deep knowledge of the DL360 and DL365 Gen11 platforms, allowing for faster resolution of technical queries. The service streamlines support processes through multiple communication channels, including telephone, real-time chat, and automated incident logging, ensuring that your team spends less time on administrative triage and more time on core business objectives.
Suitable for
Enterprises utilizing HPE ProLiant DL360 Gen11 servers
Organizations operating HPE ProLiant DL365 Gen11 infrastructure
IT departments requiring long-term hardware maintenance coverage
Businesses aiming to reduce operational risk and server downtime
When it may not be suitable
This service may not be the optimal choice for organizations that require 24/7 mission-critical onsite hardware replacement with rapid response times, as the Basic tier focuses on general technical guidance and support rather than premium onsite intervention. It is also not intended for hardware outside of the specified ProLiant Gen11 server models.
Key specifications
Service duration: 5 years
Coverage scope: HPE ProLiant DL360 Gen11 and DL365 Gen11 servers
Support access: Telephone, real-time chat, and automated incident logging
Expertise: Access to product-specific technical specialists
Support type: Operational and technical guidance
How to use
Once the service is activated, you can access support through the designated HPE support portal or via the provided telephone and chat channels. When an issue arises, you can log an incident directly, which will be routed to specialists familiar with your specific server configuration. It is recommended to keep your service agreement details and server serial numbers readily available to expedite the authentication process when contacting support.
What to consider before purchase
Verify that your server models are specifically DL360 or DL365 Gen11
Assess whether your internal IT team requires external expert guidance
Confirm the 5-year duration aligns with your hardware lifecycle strategy
Review the support channel availability to ensure it meets your operational requirements
Usage recommendations
To maximize the value of this service, ensure that your IT staff is registered on the HPE support portal. Utilize the automated incident logging features for non-urgent issues to maintain a clear audit trail and leverage the moderated forums for general technical guidance and best practices.

## Specifications

| Feature | Value |
|---|---|
| Number of years | 5 year(s) |

## FAQ

### How much does the HPE 5 Year Tech Care Basic Service for DL360/DL365 Gen11 cost, and is it available for purchase?

The price is 1,898.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 1 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 17.07.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can HPE 5 Year Tech Care Basic Service for DL360/DL365 Gen11 be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

## Image

https://aio.lv/img/cache/product/12536404/68900327_large.webp