# IP Phone Poly CCX 400 — 5" LCD touchscreen, 24 lines, Gigabit Ethernet, PoE, wired handset, black

**URL:** https://aio.lv/en/product--hp-poly-849a1aaac3--11016532
**Data updated:** 2026-03-07 18:13 (EET)
**Category:** VoIP Phones
**Manufacturer:** HP POLY
**Manufacturer code:** 849A1AA#AC3
**EAN:** 197497506297
**Warranty:** 2 Years
**Availability:** Out of stock

## Summary description

Poly CCX 400 is a business IP phone with a 5" (12.7 cm) LCD touchscreen, supporting up to 24 lines. It features Gigabit Ethernet (10/100/1000 Mbps), Power over Ethernet (PoE), a wired handset and built-in speakerphone. Compatible with Open SIP, it supports codecs including OPUS, G.722, G.729ab and G.711, and security with 256-bit AES, SRTP and TLS.

## Long description

The Poly CCX 400 is an entry-level business IP phone featuring a 5" (12.7 cm) LCD touchscreen and support for up to 24 lines. Designed for desk environments, it provides Gigabit Ethernet (10/100/1000 Mbps) connectivity and Power over Ethernet (PoE) for flexible installation without a separate power adapter. The phone includes a wired handset and an integrated speakerphone, supports Open SIP deployments and a wide range of audio codecs including OPUS, G.722, G.729ab and G.711, and implements 256-bit AES, SRTP and TLS for secure voice communications.
Advantages
The large color touchscreen and simple user interface make call handling, contacts and calendar access fast and intuitive. Gigabit Ethernet and PoE reduce cabling complexity and enable reliable network performance. Compatibility with Open SIP and common codecs ensures interoperability with a variety of PBX and cloud telephony platforms. Built-in security features protect signaling and media streams, while the wired handset and full-duplex speakerphone provide flexible audio options for private or hands-free conversations.
Suitable for (tasks / use cases)
 Office desk phone for administrative and sales staff
 Reception and helpdesk stations requiring multiple line support
 Conference and meeting rooms for voice calls and on-site collaboration
 SIP-based cloud telephony and on-premises PBX deployments
Key specifications
 Display: 5" (12.7 cm) color LCD touchscreen
 Lines: Supports up to 24 lines
 Network: Gigabit Ethernet (10/100/1000 Mbps)
 Power: Power over Ethernet (PoE) supported
 Audio: Wired handset and built-in full-duplex speakerphone
 Codecs: OPUS, G.722, G.729ab, G.711
 Security: 256-bit AES, SRTP and TLS for signaling and media protection
 Form factor: Desk IP phone, black finish
How to use
Connect the Poly CCX 400 to the network using the RJ-45 Ethernet port; if available, use PoE to power the device from a compatible switch or injector. Follow on-screen prompts on the 5" touchscreen to configure network settings and register the phone to your SIP server or telephony service. Use the touchscreen to access contacts, call history and calendar entries; place and receive calls via the wired handset or hands-free speakerphone. Adjust audio volume and handset settings through the phone settings menu on the display.
Usage recommendations
For best call quality, connect the phone to a Gigabit-enabled network segment and enable QoS (Quality of Service) on switches to prioritize voice traffic. Ensure the SIP server and firmware are kept up to date and configure SRTP/TLS to maintain secure communications. Place the device on a stable desk surface away from sources of electrical interference to preserve audio clarity.

## Specifications

### Display

| Feature | Value |
|---|---|
| Display | LCD |
| Touchscreen | Yes |
| Display diagonal | 5 " |
| Aspect ratio | 16:9 |
| Display resolution | 720 x 1280 |

### Phone features

| Feature | Value |
|---|---|
| Caller ID | Yes |
| Lines quantity | 24 lines |

### Audio

| Feature | Value |
|---|---|
| Speakerphone | Yes |
| Voice codecs | G.722, OPUS, G.711ulaw, iLBC, G.711alaw, G.729ab |

### Ports & interfaces

| Feature | Value |
|---|---|
| USB 2.0 ports quantity | 1 |
| Ethernet LAN (RJ-45) ports | 2 |
| RJ-9 ports quantity | 1 |

### Network

| Feature | Value |
|---|---|
| Security algorithms | TLS, SRTP, 256-bit AES |
| Ethernet LAN | Yes |
| Bluetooth | No |
| Wi-Fi | No |
| Ethernet LAN data rates | 1000, 100, 10 |
| Ethernet LAN interface type | Gigabit Ethernet |

### Power

| Feature | Value |
|---|---|
| Power over Ethernet (PoE) | Yes |

### Weight & dimensions

| Feature | Value |
|---|---|
| Package weight | 1004 g |
| Package depth | 243 mm |
| Package height | 69 mm |
| Package width | 222 mm |

### Operational conditions

| Feature | Value |
|---|---|
| Operating relative humidity (H-H) | 5 - 95 |
| Storage temperature (T-T) | -40 - 70 |
| Operating temperature (T-T) | 0 - 40 |

### Packaging content

| Feature | Value |
|---|---|
| Cables included | LAN (RJ-45) |
| Handset | Yes |
| Stand included | Yes |
| Number of handles included | 1 pc(s) |

### Design

| Feature | Value |
|---|---|
| Product colour | Black |
| Handset type | Wired handset |
| Product type | IP Phone |

### Logistics data

| Feature | Value |
|---|---|
| Country of origin | China |

## FAQ

### What payment options are available?

AiO.lv offers several payment methods: Bank transfer. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP POLY products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP POLY service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: display, touchscreen, lines quantity, speakerphone, ethernet lan, bluetooth, power over ethernet (poe), handset type, product colour, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

## Image

https://aio.lv/img/cache/product/11016532/61668785_large.webp