# On-site Post Warranty Proactive Care Call-to-Repair 1 year, HP Q5999-67903-RFB, 24x7, 6 h response

**URL:** https://aio.lv/en/product--hp-q5999-67903-rfb--257942
**Data updated:** 2026-03-31 14:36 (EEST)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP
**Manufacturer code:** Q5999-67903-RFB
**EAN:** 5712505609767
**Warranty:** 2 Years
**Availability:** Out of stock

## Summary description

HP on-site Post Warranty Proactive Care Call-to-Repair service, 1 year term. Provides 24x7 coverage with a 6-hour response time and includes on-site repair dispatch under CDMR QS 20-p conditions. Designed for continued hardware support after warranty expiration, it addresses urgent server or infrastructure faults and minimizes downtime with rapid on-site intervention.

## Long description

HP On-site Post Warranty Proactive Care Call-to-Repair for 1 year provides continued hardware support after warranty expiration, offering 24x7 coverage and a guaranteed 6-hour response time. This service includes on-site repair dispatch under CDMR QS 20-p conditions and is intended to reduce downtime for servers and related infrastructure by delivering rapid on-site intervention and coordinated incident management.
Advantages
This service combines proactive monitoring and reactive support to improve the stability and operation of converged and virtualized environments. Access to advanced technical specialists ensures a managed case lifecycle from initial report through resolution, helping to address urgent server, storage, hypervisor or network faults quickly. The defined 6-hour response window and continuous 24x7 availability help minimize business impact and support continuity of critical IT services.
Suitable for
Organizations operating servers and storage outside of original warranty coverage
Data centers and virtualized environments requiring fast on-site repair
IT teams that need 24x7 incident response and coordinated escalation
Environments where minimizing downtime for critical systems is a priority
Key specifications
Service type: On-site proactive and reactive hardware support
Term: 1 year
Service availability: 24 hours a day, 7 days a week
Response time: On-site response within 6 hours from service dispatch
Coverage: Hardware components in converged infrastructure including servers, storage and network-related hardware
How to use
Report incidents through the designated HP service intake channels specified in your service agreement. Once a case is opened, advanced technical specialists will manage the incident, perform remote diagnostics where possible, and initiate on-site dispatch when required. On-site engineers will arrive within the committed 6-hour response window to diagnose and repair covered hardware faults under the defined service conditions.
Usage recommendations
Keep an up-to-date inventory of covered systems and maintain clear contact and facility access information to ensure fastest possible on-site response. Use the service alongside routine infrastructure monitoring and change management processes to maximize uptime and allow proactive specialists to identify trends before they escalate.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Number of years | 1 year(s) |
| Compatibility | QS 20-p |
| Service time (hours x days) | 24x7 |
| Response time | 6 |

## FAQ

### What payment options are available?

AiO.lv offers several payment methods: Bank transfer. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

## Image

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