# HP 5 year Active Care Next Business Day Onsite with Defective Media Retention DT HW Supp

**URL:** https://aio.lv/en/product--hp-u18hve--4980405
**Data updated:** 2026-03-31 14:37 (EEST)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP
**Manufacturer code:** U18HVE
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 164.49 €
**Prices and availability valid until:** 2026-07-28 23:59
**Price without VAT (21%):** 135.94 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-u18hve--4980405

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 06.07.2026 | 1.89 EUR |
| Courier delivery to door | 06.07.2026 | 4.99 EUR |

## Summary description

HP 5 year Active Care Next Business Day Onsite provides comprehensive hardware support with next business day service. It includes defective media retention, ensuring that you can keep your faulty drives for data security. Ideal for businesses that require reliable IT support and quick response times.

## Long description

HP 5 year Active Care Next Business Day Onsite with Defective Media Retention DT HW Supp is a five‑year hardware support service designed for businesses that need prompt onsite repairs and secure handling of failed storage media. The service delivers next business day onsite response for covered hardware incidents and allows your organization to retain defective drives to meet data privacy and compliance requirements. The support includes access to AI‑powered predictive issue detection, alerts and automation to help limit interruptions and streamline service delivery.
Advantages
This support offering provides predictable response times with next business day onsite service, reducing equipment downtime. Defective media retention gives you control over failed storage devices, helping to protect sensitive data and maintain regulatory compliance. The five‑year term ensures extended coverage beyond standard warranties, and the inclusion of AI‑driven predictive features helps identify and address issues proactively.
Suitable for
Businesses that require predictable onsite hardware support
Organizations handling sensitive or regulated data that need to retain failed drives
IT departments that prefer extended coverage beyond the factory warranty
Environments where rapid replacement or repair reduces operational disruption
Key specifications
Service duration: 5 year(s)
Response time: Next business day onsite service
Coverage type: Onsite hardware support for eligible devices
Defective media retention: Customer retains failed storage media
Support features: AI‑powered predictive issue detection, alerts and automation
How to use
Register the service against the eligible HP device according to HP activation procedures and keep records of the service contract. When a hardware issue occurs, contact HP support via the provided channels to log a case. HP will diagnose the problem remotely when possible and dispatch a trained technician for next business day onsite service if required. If a storage device fails and is eligible under the terms, HP will allow the customer to retain the defective media when the technician completes the service.
Usage recommendations
For effective use, ensure devices are enrolled and contact details are up to date so predictive alerts and automated diagnostics reach your IT team; maintain an internal log of retained media for chain‑of‑custody and compliance purposes.

## Specifications

### Features

| Feature | Value |
|---|---|
| Number of years | 5 year(s) |
| License quantity | 1 |

### Packaging data

| Feature | Value |
|---|---|
| Quantity per pack | 1 pc(s) |

### Supplier features

| Feature | Value |
|---|---|
| Coverage details | Standard workdays - 9 hours |
| Support type | Active Care |
| Place of service | Remote and Onsite |
| Warranty coverage | In warranty |
| Duration | 5 years |
| Response time | Next business day response |
| Service method | Onsite and Predictive Support |
| Additional support option | Defective media retention |
| Care Pack type | Electronic |
| Coverage period (months) | 60 |
| Warranty type | S |

## FAQ

### How much does the HP 5 year Active Care Next Business Day Onsite cost, and is it available for purchase?

The price is 164.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 300 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can HP 5 year Active Care Next Business Day Onsite be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: number of years, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for HP 5 year Active Care Next Business Day Onsite?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/4980405/64327610_large.webp