# HP 3 year Active Care Next Business Day Onsite Desktop Hardware Support

**URL:** https://aio.lv/en/product--hp-u18hwe--4980492
**Data updated:** 2026-03-24 23:57 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP
**Manufacturer code:** U18HWE
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 46.49 €
**Prices and availability valid until:** 2026-07-28 23:59
**Price without VAT (21%):** 38.42 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-u18hwe--4980492

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 06.07.2026 | 1.89 EUR |
| Courier delivery to door | 06.07.2026 | 4.99 EUR |

## Summary description

HP 3 year Active Care Next Business Day Onsite Desktop Hardware Support provides comprehensive assistance for your desktop hardware. With a response time of 9 hours, this on-site service ensures minimal downtime and expert support when you need it most. Ideal for businesses that rely on their desktop systems for daily operations.

## Long description

HP Active Care helps IT achieve optimal uptime and fast resolution support for HP desktop hardware. The HP 3 year Active Care Next Business Day Onsite Desktop Hardware Support (MPN: U18HWE) combines remote technical assistance, predictive device health analytics, remediation services, and next-business-day onsite response to reduce downtime and keep employees productive both in the office and on the go. The service includes a guaranteed response time and on-site support for desktop systems over a three-year period.
Advantages
This on-site support package provides a blend of remote troubleshooting and next-business-day onsite intervention, predictive diagnostics to identify potential issues before they escalate, and remediation services delivered by trained technicians. The three-year term and on-site coverage help organisations maintain business continuity and accelerate repair resolution for desktop hardware.
Suitable for
 Small and medium businesses that depend on desktop systems for daily operations
 IT departments needing predictable, fast on-site response for hardware faults
 Offices requiring combined remote support and on-site repairs
Key specifications
 Type: On-site
 Term: 3 year(s)
 On-site support: Yes
 Response: Next Business Day (9-hour response window noted in product summary)
 Brand: HP
 MPN: U18HWE
How to use
Register the service using the device details and MPN provided by HP, then open a support case through HP’s support portal or by phone when hardware issues arise. HP Active Care technicians will perform remote diagnostics and, if needed, dispatch an on-site technician with next-business-day response to perform hardware remediation or repair at the customer location.
Usage recommendations
Maintain up-to-date device registration and warranty information with HP, document device symptoms when contacting support, and back up critical data before an on-site visit to streamline diagnostics and repair.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Next Business Day |
| Number of years | 3 year(s) |
| On-site support | Yes |
| Response time | 9 |

### Supplier features

| Feature | Value |
|---|---|
| Coverage details | Standard workdays - 9 hours |
| Support type | Active Care |
| Place of service | Remote and Onsite |
| Warranty coverage | In warranty |
| Duration | 3 years |
| Response time | Next business day response |
| Service method | Onsite and Predictive Support |
| Care Pack type | Electronic |
| Coverage period (months) | 36 |
| Warranty type | S |

## FAQ

### How much does the HP 3 year Active Care Next Business Day Onsite Support cost, and is it available for purchase?

The price is 46.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 300 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

## Image

https://aio.lv/img/cache/product/4980492/59228786_large.webp