# Service Plan HP 1 year PW Next Business Day Response Onsite w/Defective Media Retention

**URL:** https://aio.lv/en/product--hp-u1g23pe--3276705
**Data updated:** 2026-04-16 05:59 (EEST)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP
**Manufacturer code:** U1G23PE
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 66.99 €
**Prices and availability valid until:** 2026-07-29 23:59
**Price without VAT (21%):** 55.36 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-u1g23pe--3276705

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 06.07.2026 | 1.89 EUR |
| Courier delivery to door | 06.07.2026 | 4.99 EUR |

## Summary description

The HP 1 year PW Next Business Day Response Onsite service plan provides reliable support with next business day response for hardware issues. It includes defective media retention, allowing you to keep your original drives for data security. This service is available during standard business hours (9x5), ensuring minimal downtime for your operations. Ideal for businesses that require prompt and efficient hardware support.

## Long description

The HP 1 year PW Next Business Day Response Onsite with Defective Media Retention is a one-year service plan that provides hardware support with a next business day onsite response during standard business hours (9x5). It includes defective media retention so customers can retain their original storage media for data security. The plan aims to reduce downtime by offering remote assistance and, when necessary, technician visits to your site.
Advantages
This service plan delivers predictable response times with next business day onsite support, combines remote troubleshooting and onsite repairs, and preserves data security through defective media retention. It is designed to minimise operational interruptions and simplify hardware problem resolution by providing qualified HP support resources when issues occur.
Suitable for
 Small and medium businesses that require reliable hardware support
 Environments where keeping original storage media is important for data security and compliance
 Operations that can schedule service during standard business hours (9x5)
When it may not be suitable
This plan may not be appropriate for organisations that need 24x7 coverage or guaranteed same-day onsite response, as it provides next business day response during standard business hours only. It also may not meet requirements for environments that require on-site service outside the specified response timeframe or extended-hours support.
Key specifications
 Service duration: 1 year
 Response time: Next business day onsite response
 Hours of service: Standard business hours (9x5)
 Support types: Remote assistance and onsite technician visits
 Data protection: Defective media retention (customer keeps original storage media)
How to use
Contact HP support via the provided support channels when a hardware issue occurs. HP will perform initial remote diagnostics and, if needed, dispatch a technician to your site with next business day response during the service hours. If a drive or other storage media is classified as defective, you retain the original media in accordance with the defective media retention process.
What to consider before purchase
 Verify that next business day response and 9x5 coverage meet your operational needs
 Confirm service availability in your region and any location-specific terms
 Assess whether defective media retention satisfies your data security and compliance requirements
Usage recommendations
Use this plan when predictable next-business-day onsite support and the ability to retain defective media are important for maintaining business continuity during standard working hours.

## Specifications

| Feature | Value |
|---|---|
| License term in years | 1 year(s) |

### Features

| Feature | Value |
|---|---|
| Service time (hours x days) | 9x5 |
| Next Business Day (NBD) | Yes |
| HP segment | Business, Enterprise |

### Supplier features

| Feature | Value |
|---|---|
| Coverage details | Standard workdays - 9 hours |
| Support type | Onsite repair |
| Place of service | Onsite |
| Warranty coverage | Post warranty |
| Duration | 1 year |
| Response time | Next business day response |
| Service method | Onsite repair |
| Additional information | excludes external monitor |
| Additional support option | Defective media retention |
| Care Pack type | Electronic |
| Coverage period (months) | 12 |
| Warranty type | P |

## FAQ

### How much does the Service Plan HP 1 year PW Next Business Day Response Onsite cost, and is it available for purchase?

The price is 66.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 200 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### Where can I download the instructions for Service Plan HP 1 year PW Next Business Day Response Onsite?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/3276705/26628294_large.webp