# Onsite Support HP 3 yr Next Business Day for DesignJet HD Pro Scanner

**URL:** https://aio.lv/en/product--hp-u4ps5e--2412991
**Data updated:** 2026-04-15 17:54 (EEST)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP
**Manufacturer code:** U4PS5E
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 1 568.99 €
**Prices and availability valid until:** 2026-07-26 23:59
**Price without VAT (21%):** 1 296.69 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-u4ps5e--2412991

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Tuesday | free |
| Pickup points | 03.07.2026 | 1.89 EUR |
| Courier delivery to door | 03.07.2026 | 4.99 EUR |

## Summary description

HP 3-year Next Business Day Onsite Hardware Support with Defective Media Retention for DesignJet HD Pro Scanner ensures quick and efficient repairs at your location. This service provides peace of mind with warranty coverage, allowing you to maintain productivity without interruptions. Defective media retention allows you to keep your original media for further analysis or recovery, enhancing your workflow efficiency.

## Long description

HP 3-year Next Business Day Onsite Hardware Support with Defective Media Retention for the DesignJet HD Pro Scanner delivers professional repair and maintenance at your location. The service ensures fast response and continuity of operation by providing qualified remote assistance and, when needed, an onsite technician the next business day. Defective media retention allows you to keep failed media for analysis or data recovery, helping protect your workflows.
Advantages
This onsite support package reduces downtime through rapid next-business-day response and combines remote troubleshooting with hands-on repairs when required. Defective Media Retention gives you control over your media after a hardware failure, facilitating internal investigation or recovery efforts. The three-year coverage simplifies planning by providing consistent support over an extended period.
Suitable for
 Design offices and print shops using the DesignJet HD Pro Scanner
 Teams that require minimal downtime and fast onsite repairs
 Environments where retention of defective media is needed for compliance or data recovery
Key specifications
 Service: Onsite hardware support
 Response time: Next business day
 Duration: 3 years
 Defective Media Retention: Included
 Compatible product: HP DesignJet HD Pro Scanner
 Brand/MPN: HP / U4PS5E
How to use
Register the service following HP's activation instructions and keep the service contract and product details available. When an issue occurs, contact HP support to initiate remote diagnostics. If the problem cannot be resolved remotely, schedule an onsite visit; a technician will arrive the next business day to perform repairs. If media is identified as defective, retain the media per the retention process described in the service terms.
Usage recommendations
Keep firmware and scanner drivers up to date and document incident details to streamline diagnostics. Store defective media securely after retention and follow HP’s guidelines for transporting any retained items.

## Specifications

### Features

| Feature | Value |
|---|---|
| HP segment | Business |

### Supplier features

| Feature | Value |
|---|---|
| Coverage details | Standard workdays - 9 hours |
| Support type | Onsite repair |
| Place of service | Onsite |
| Warranty coverage | In warranty |
| Duration | 3 years |
| Response time | Next business day response |
| Service method | Onsite repair |
| Additional support option | Defective media retention |
| Care Pack type | Electronic |
| Coverage period (months) | 36 |
| Warranty type | S |

## FAQ

### How much does the Onsite Support HP DesignJet HD Pro Scanner cost, and is it available for purchase?

The price is 1,568.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 300 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Tuesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can Onsite Support HP DesignJet HD Pro Scanner be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### Where can I download the instructions for Onsite Support HP DesignJet HD Pro Scanner?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/2412991/52387878_large.webp