# On-site Support HP DesignJet HDProScanner

**URL:** https://aio.lv/en/product--hp-u4ps7pe--1157197
**Data updated:** 2026-04-15 17:54 (EEST)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP
**Manufacturer code:** U4PS7PE
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 931.99 €
**Prices and availability valid until:** 2026-07-31 23:59
**Price without VAT (21%):** 770.24 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-u4ps7pe--1157197

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Friday | free |
| Pickup points | 08.07.2026 | 1.89 EUR |
| Courier delivery to door | 08.07.2026 | 4.99 EUR |

## Summary description

HP 1 year Post Warranty NBD onsite HW Support for DesignJet HDProScanner provides reliable service with next business day response. This support includes defective media retention, ensuring that your critical data is preserved. Available 9 hours a day, 5 days a week, this service is designed to minimize downtime and keep your operations running smoothly.

## Long description

HP 1 year Post Warranty NBD onsite hardware support for the On-site Support HP DesignJet HDProScanner provides next-business-day onsite assistance with defective media retention to help restore scanner operation quickly while preserving critical media. The service offers remote troubleshooting and, when needed, a qualified technician dispatched the next business day during standard business hours to reduce downtime and maintain productivity.
Advantages
This on-site support includes defective media retention and a guaranteed next business day response, combining local technician service with remote diagnostics. Coverage for one year after the warranty period ensures predictable support costs and helps protect sensitive data stored on damaged media.
Suitable for
Offices and print shops using the HP DesignJet HDProScanner
Environments where fast recovery and minimal downtime are required
Users handling sensitive or irreplaceable scanned media
Key specifications
Service type: On-site
Coverage duration: 1 year
Response time: Next business day (NBD)
Defective media retention: Included
Availability: 9 hours a day, 5 days a week
Manufacturer: HP, MPN U4PS7PE
How to use
When a hardware issue occurs with the DesignJet HDProScanner, contact HP support using the contact details provided with the service. A support representative will perform remote diagnostics and, if onsite service is required, schedule a qualified technician to visit the next business day within the stated availability window. If defective media is present, follow the technician’s instructions to retain or transfer the media as part of the defective media retention process.
Usage recommendations
Keep service documentation and the product serial number available when contacting support. Store backup copies of critical scanned files when possible to further reduce operational risk.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Number of years | 1 year(s) |
| On-site support | Yes |
| Compatibility | Designjet HD Pro Scanner |
| Service time (hours x days) | 9x5 |
| Next Business Day (NBD) | Yes |
| HP segment | Business |

### Supplier features

| Feature | Value |
|---|---|
| Coverage details | Standard workdays - 9 hours |
| Support type | Onsite repair |
| Place of service | Onsite |
| Warranty coverage | Post warranty |
| Duration | 1 year |
| Response time | Next business day response |
| Service method | Onsite repair |
| Additional support option | Defective media retention |
| Care Pack type | Electronic |
| Coverage period (months) | 12 |
| Warranty type | P |

## FAQ

### How much does the On-site Support HP DesignJet HDProScanner cost, and is it available for purchase?

The price is 931.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 300 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Friday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can On-site Support HP DesignJet HDProScanner be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Support HP DesignJet HDProScanner?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/1157197/52387880_large.webp