# HP 5 Year Next Business Day Response Onsite Support with Defective Media Retention

**URL:** https://aio.lv/en/product--hp-u53xhe--10464035
**Data updated:** 2026-03-30 13:49 (EEST)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP
**Manufacturer code:** U53XHE
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 245.99 €
**Prices and availability valid until:** 2026-07-26 23:59
**Price without VAT (21%):** 203.30 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-u53xhe--10464035

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 06.07.2026 | 1.89 EUR |
| Courier delivery to door | 06.07.2026 | 4.99 EUR |

## Summary description

HP 5 Year Next Business Day Response Onsite Support offers comprehensive coverage for your devices. This service includes onsite repairs and defective media retention, ensuring minimal downtime and data protection. Ideal for businesses that require reliable support and quick response times.

## Long description

HP 5 Year Next Business Day Response Onsite Support with Defective Media Retention provides scheduled onsite repair and retention of defective media to reduce downtime and help protect data. The service covers the base computer hardware and up to six additional peripherals sold together, with next-business-day onsite support and remote assistance options to restore operation quickly.
Advantages
This HP support solution delivers a guaranteed next business day onsite response, combined with defective media retention (DMR) for the base system to help preserve sensitive data. Coverage includes the base hardware plus up to six peripherals sold together (for example, up to two monitors, a docking station, wireless keyboard, wireless mouse, and headset). Remote troubleshooting is available as an initial step to speed resolution when appropriate.
Suitable for
Business desktops and workstations requiring fast onsite repair
Environments where retention of defective media from the base system is required for data protection
Offices using bundled hardware kits that include multiple peripherals
Key specifications
Service duration: 5 years
Response: Next business day onsite
Defective Media Retention: Applies to base computer only
Coverage: Base hardware plus up to 6 additional peripherals sold together
Examples of covered peripherals: up to 2 monitors, docking station, wireless keyboard, wireless mouse, headset
Brand: HP
MPN: U53XHE
How to use
When a hardware issue occurs, contact HP support through the provided channels and provide the product and service details. HP will attempt remote diagnostics first when appropriate and, if required, dispatch a technician to the site with next business day response. If media is found to be defective on the base computer, you may retain the defective media under the DMR terms; peripherals are covered for repair or replacement but defective media retention does not apply to them.
Usage recommendations
Register the service and keep purchase and service identifiers available to expedite support. Maintain regular backups and follow company data retention policies; DMR covers only the base computer’s media, so preserve copies of critical data outside the covered device.

## Specifications

### Supplier features

| Feature | Value |
|---|---|
| Coverage details | Standard workdays - 9 hours |
| Support type | Onsite repair |
| Place of service | Onsite |
| Warranty coverage | In warranty |
| Duration | 5 years |
| Response time | Next business day response |
| Service method | Onsite repair |
| Additional support option | Defective media retention; PC Solution |
| Care Pack type | Electronic |
| Coverage period (months) | 60 |
| Warranty type | S |

## FAQ

### How much does the HP 5 Year Next Business Day Onsite Support cost, and is it available for purchase?

The price is 245.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 100 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can HP 5 Year Next Business Day Onsite Support be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### Where can I download the instructions for HP 5 Year Next Business Day Onsite Support?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/10464035/52870755_large.webp