# Warranty service HP 5y Offsite w/DMR Notebook — Offsite repair, 5-year coverage

**URL:** https://aio.lv/en/product--hp-ug5b9e--11694706
**Data updated:** 2026-02-20 09:15 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP
**Manufacturer code:** UG5B9E
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 75.49 €
**Prices and availability valid until:** 2026-07-26 23:59
**Price without VAT (21%):** 62.39 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-ug5b9e--11694706

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Tuesday | free |
| Pickup points | 03.07.2026 | 1.89 EUR |
| Courier delivery to door | 03.07.2026 | 4.99 EUR |

## Summary description

HP 5y Offsite w/DMR Notebook is a 5-year offsite repair warranty for HP notebooks. Service provides offsite repair with DMR handling while product remains under warranty. Suitable for business or personal users who prefer repair at authorized service centers, offering predictable coverage, professional diagnostics and reduced onsite interruptions.

## Long description

HP 5y Offsite w/DMR Notebook — Offsite repair, 5-year coverage provides five years of offsite warranty service for HP notebooks. The service covers diagnosis and repair performed at authorized HP service facilities, with Defective Media Retention (DMR) for eligible storage devices. This option is intended for users who prefer repairs to be handled offsite by trained technicians and for businesses or individuals who want predictable, multi-year hardware support.
Advantages
This warranty extension centralizes repairs at HP-authorized repair centers, enabling professional diagnostics, component replacement, and secure handling of defective media. Offsite repair reduces interruptions at the user’s location, while DMR ensures retention of failed storage media when applicable. The five-year term provides extended coverage beyond standard limited warranties, helping to plan maintenance costs and minimize unexpected expenses.
Suitable for
Business notebooks requiring long-term hardware support and predictable service planning
Individual users who prefer authorized offsite repairs rather than onsite technician visits
Environments where secure handling of failed storage devices is required (Defective Media Retention)
Users who rely on professional diagnostics and component-level repairs
Key specifications
Coverage duration: 5 years from service activation
Service location: Offsite repair at authorized HP facilities
Support type: Remote troubleshooting and diagnostics prior to repair
Media handling: Defective Media Retention for eligible storage devices
Repair actions: Component-level repair or replacement at service center
How to use
Contact HP support or your authorized reseller to register the warranty and initiate service when a hardware issue occurs. HP remote support will first perform troubleshooting and diagnostics; if the issue cannot be resolved remotely, you will receive instructions for shipping the device or arranging pickup to an authorized HP repair center. Include any required service documentation and follow HP packaging and shipment guidelines to ensure secure transit. Once repairs are complete, the device will be returned to the customer according to the service agreement.
Usage recommendations
Keep proof of purchase and service registration details accessible, back up important data before sending a device for repair, and follow HP’s guidance on packaging and shipment. For organizations, maintain an inventory of covered devices and verify enrollment dates to ensure continuous coverage.

## Specifications

### Features

| Feature | Value |
|---|---|
| UNSPSC-code | 81111812 |

### Supplier features

| Feature | Value |
|---|---|
| Coverage details | Standard workdays - 9 hours |
| Support type | Offsite repair |
| Place of service | Offsite |
| Warranty coverage | In warranty |
| Duration | 5 years |
| Response time | Repaired within 3-7 business days |
| Service method | Depot repair |
| Additional support option | Defective media retention |
| Care Pack type | Electronic |
| Coverage period (months) | 60 |
| Logistics options | Courier pick up and return |

## FAQ

### How much does the HP 5y Offsite w/DMR Notebook warranty service cost, and is it available for purchase?

The price is 75.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 300 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Tuesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can HP 5y Offsite w/DMR Notebook warranty service be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

## Image

https://aio.lv/img/cache/product/11694706/67069188_large.webp