# On-site Service HP 3y Next Business Day Response UM997E

**URL:** https://aio.lv/en/product--hp-um997e--851508
**Data updated:** 2026-03-30 13:52 (EEST)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** HP
**Manufacturer code:** UM997E
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 134.49 €
**Prices and availability valid until:** 2026-07-26 23:59
**Price without VAT (21%):** 111.15 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--hp-um997e--851508

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Tuesday | free |
| Pickup points | 03.07.2026 | 1.89 EUR |
| Courier delivery to door | 03.07.2026 | 4.99 EUR |

## Summary description

The HP 3y Next Business Day Response Onsite service provides reliable support for your HP products. With a 3-year duration, this service ensures that any issues are addressed promptly with next business day response. The Defective Media Retention feature allows you to keep your original media, ensuring data security and compliance. Ideal for businesses that require minimal downtime and maximum efficiency.

## Long description

HP On-site Service HP 3y Next Business Day Response UM997E provides on-site hardware support for HP Point of Service products with a three-year coverage period. The service includes next business day response and support for up to six attached peripherals, and features Defective Media Retention to allow you to keep original media for data security and compliance.
Advantages
This on-site service reduces downtime by ensuring a qualified technician is dispatched with next business day response. Coverage for up to six attached peripherals simplifies support for POS setups, and Defective Media Retention helps maintain control over sensitive data. The three-year term offers predictable support planning for businesses.
Suitable for
Retail point-of-sale terminals and peripherals
Small and medium businesses requiring rapid onsite repairs
Environments with data retention or compliance needs
Key specifications
Service type: On-site
Response time: Next business day
Duration: 3 year(s)
Supports: Up to 6 attached peripherals
Feature: Defective Media Retention
Brand: HP
MPN: UM997E
How to use
When a hardware issue occurs with a covered HP Point of Service product, contact HP support using the channels provided with your service documentation. Provide the product details and describe the issue; HP will schedule an on-site visit and aim to respond by the next business day. If defective media is involved, retain the media as instructed under the Defective Media Retention policy.
Usage recommendations
Keep service documentation and product identifiers (serial numbers, MPN UM997E) accessible to speed up the support process. Regularly back up data to reduce operational impact while waiting for on-site service.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Number of years | 3 year(s) |
| HP segment | Business, Enterprise |

### Supplier features

| Feature | Value |
|---|---|
| Coverage details | Standard workdays - 9 hours |
| Support type | Onsite repair |
| Place of service | Onsite |
| Warranty coverage | In warranty |
| Duration | 3 years |
| Response time | Next business day response |
| Service method | Onsite repair |
| Additional information | Includes coverage for 1 external monitor up to 22" and up to 6 HP peripherals |
| Additional support option | Defective media retention |
| Care Pack type | Electronic |
| Coverage period (months) | 36 |
| Warranty type | S |

## FAQ

### How much does the On-site Service HP 3y Next Business Day Response UM997E cost, and is it available for purchase?

The price is 134.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Tuesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can On-site Service HP 3y Next Business Day Response UM997E be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All HP products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Service HP 3y Next Business Day Response UM997E?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/851508/26667028_large.webp