# Service Plan Lancom LANcare Direct 10/5 - M (5 Years) – 10h x 5d support, 5-year coverage

**URL:** https://aio.lv/en/product--lancom-10745--10509211
**Data updated:** 2026-03-20 09:46 (EET)
**Category:** Chandeliers and floor lamps
**Manufacturer:** Lancom
**Manufacturer code:** 10745
**EAN:** 4044144107450
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 642.99 €
**Prices and availability valid until:** 2026-07-05 23:59
**Price without VAT (21%):** 531.40 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lancom-10745--10509211

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | 29.06.2026 | free |
| Pickup points | 02.07.2026 | 1.99 EUR |
| Courier delivery to door | 02.07.2026 | 4.99 EUR |

## Summary description

Lancom LANcare Direct 10/5 - M is a 5-year service plan providing technical support with a service window of 10 hours a day, 5 days a week. Intended for Lancom network equipment, it covers remote assistance, troubleshooting and maintenance over the contract term to ensure operational continuity and faster issue resolution for enterprise and site deployments.

## Long description

LANCOM LANcare Direct 10/5 - M (5 Years) is a five-year manufacturer service plan for LANCOM network devices that provides prioritized technical support, guaranteed response times and continuous security updates. The contract covers remote troubleshooting, configuration assistance and maintenance during business-day service hours to help maintain availability and accelerate problem resolution for enterprise and branch installations.
Advantages
This service plan delivers direct manufacturer support with prioritized handling of registered devices and an automatic callback guarantee. During service hours (Monday–Friday, 08:00–18:00 CET) you receive a guaranteed first response within a maximum of four hours and, in cases of massive operational disruption reported by phone, a guaranteed response within two hours. The plan also includes regular security updates for the device operating system, ensuring long-term protection and compliance with current security standards.
Suitable for
 Enterprises requiring predictable support response times for LANCOM devices
 Branch and site deployments where remote troubleshooting and configuration assistance reduce downtime
 Long-term projects that need ongoing security updates and lifecycle coverage
 IT teams seeking manufacturer-level expertise and prioritized case handling
Key specifications
 Service duration: 5 years
 Service window: 10 hours per day, 5 days per week (Monday–Friday, 08:00–18:00 CET)
 Guaranteed first response time: maximum 4 hours during service hours
 Escalation for massive operational disruption by phone: guaranteed response within 2 hours
 Coverage: remote technical support, troubleshooting and maintenance for registered LANCOM devices
 Includes continuous security updates for the device operating system
How to use
Register the LANCOM device according to the manufacturer’s registration process and activate the LANcare Direct 10/5 - M service for the registered unit. When an incident occurs, contact LANCOM support via the documented support channels; provide device details and a description of the issue to enable prioritized handling. Remote diagnostics and configuration assistance will be provided by LANCOM experts within the guaranteed response times during service hours. For massive operational disruptions, report by telephone to trigger the faster two-hour response guarantee.
Usage recommendations
Maintain an up-to-date device inventory and ensure devices are registered under the service contract. Use the support service during its defined service window for predictable response times, and report critical outages by phone to benefit from the two-hour response guarantee. Regularly install the provided security updates to keep devices compliant with current security standards.

## Specifications

| Feature | Value |
|---|---|
| Service time (hours x days) | 10x5 |
| Response time | 4 |
| Number of years | 5 year(s) |
| Phone support | Yes |

## FAQ

### How much does the Lancom LANcare Direct 10/5 - M (5 Years) service plan cost, and is it available for purchase?

The price is 642.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 20 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 29.06.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can Lancom LANcare Direct 10/5 - M (5 Years) service plan be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lancom products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lancom service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### Where can I download the instructions for Lancom LANcare Direct 10/5 - M (5 Years) service plan?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/10509211/61884857_large.webp