# Service: Legrand HPE 2-Year Post-Warranty Tech Care Basic wDMR for SO 3620 24TB System

**URL:** https://aio.lv/en/product--legrand-8840-uniw--11751184
**Data updated:** 2026-03-08 15:44 (EET)
**Category:** Smart Switches
**Manufacturer:** Legrand
**Manufacturer code:** 8840-uniw
**EAN:** 3414971154698
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 3 501.99 €
**Prices and availability valid until:** 2026-08-08 23:59
**Price without VAT (21%):** 2 894.21 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--legrand-8840-uniw--11751184

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | 30.07.2026 | free |
| Pickup points | 04.08.2026 | 1.89 EUR |
| Courier delivery to door | 04.08.2026 | 4.99 EUR |

## Summary description

Post-warranty service package for the SO 3620 24TB system. Legrand HPE 2-Year Tech Care Basic with wDMR provides two years of support after warranty expiry, covering technical assistance and decision-making repair (wDMR) for the specified SO 3620 24TB system. Intended to maintain system availability and streamline post-warranty repairs and support.

## Long description

Service: Legrand HPE 2-Year Post-Warranty Tech Care Basic wDMR for SO 3620 24TB System provides post-warranty operational support for the SO 3620 24TB system. This two-year package extends technical assistance beyond the original warranty period and includes decision-making repair (wDMR) to help streamline fault resolution and maintain system availability. The service covers expert access to product-specific specialists and multi-channel support options to assist IT teams in addressing both hardware and software issues related to the SO 3620 24TB system.
Advantages
This post-warranty service offers scheduled access to technical guidance and troubleshooting from specialists familiar with the SO 3620 24TB system. It centralizes incident handling through telephone, real-time chat, automated incident logging and moderated forums with defined response times, which reduces time spent on triage and entitlement verification. Inclusion of decision-making repair (wDMR) helps to accelerate repair decisions and minimize system downtime while enabling IT teams to focus on strategic tasks rather than reactive support.
Suitable for
Organizations that operate the SO 3620 24TB system and require continued support after the manufacturer warranty expires
IT teams seeking predictable post-warranty repair workflows and faster access to product specialists
Environments where maintaining system availability and reducing downtime are priorities
Key specifications
Coverage period: two years of post-warranty technical support
Support scope: technical assistance for hardware and software components of the SO 3620 24TB system
Repair model: decision-making repair (wDMR) to accelerate repair decisions
Support channels: telephone, real-time chat, automated incident logging, moderated forums
Access to product-specific technical specialists and expert resources
How to use
Activate the service following the provider's enrollment procedures for the SO 3620 24TB system and provide required system details to associate the coverage with the specific device. When an issue arises, initiate support through any available channel—phone, chat, automated incident logging or forum—and provide incident details and system identifiers as requested. Technical specialists will triage the incident, advise on troubleshooting steps, and, where applicable, apply the decision-making repair (wDMR) process to determine appropriate repair or replacement actions.
Usage recommendations
Keep system configuration records, firmware and software versions, and recent logs accessible to accelerate incident diagnosis. Use the moderated forum and automated logging for non-urgent issues to maintain clear tracking, and reserve phone or real-time chat channels for time-sensitive incidents that affect system availability.

## Specifications

| Feature | Value |
|---|---|
| Compatibility | SO 3620 24T |
| Number of years | 2 year(s) |

## FAQ

### How much does the Legrand HPE 2-Year Tech Care Basic wDMR for SO 3620 24TB cost, and is it available for purchase?

The price is 3,501.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 9876 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 30.07.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can Legrand HPE 2-Year Tech Care Basic wDMR for SO 3620 24TB be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Legrand products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Legrand service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

## Image

https://aio.lv/img/cache/product/11751184/67154820_large.webp