# Onsite Support Add-On Lenovo 2 Year 5WS0A14078

**URL:** https://aio.lv/en/product--lenovo-5ws0a14078--20715
**Data updated:** 2025-12-28 21:02 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0A14078
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 102.49 €
**Prices and availability valid until:** 2026-08-16 23:59
**Price without VAT (21%):** 84.70 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0a14078--20715

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Tuesday | free |
| Pickup points | 24.07.2026 | 1.79 EUR |
| Courier delivery to door | 24.07.2026 | 4.99 EUR |

## Summary description

Lenovo 2 Year Onsite Support (Add-On) provides comprehensive service coverage for your device. With a service time of 9 hours a day, 5 days a week, you can ensure that your equipment is always operational. This add-on extends your warranty, offering peace of mind and quick response times for any issues that may arise.

## Long description

Onsite Support Add-On Lenovo 2 Year 5WS0A14078 is an extension to your existing Lenovo warranty that adds onsite repair service for a period of two years. This add-on must match the length of your base warranty; if the base warranty is shorter than the add-on term, you must purchase a warranty extension before applying this service. The service provides remote problem determination followed by an onsite technician visit when required, and uses Lenovo-trained technicians and Lenovo-qualified parts.
Advantages
The onsite support add-on reduces unplanned maintenance costs by avoiding expensive out-of-warranty repairs and enables accurate budgeting for equipment expenses. It shortens downtime and helps maintain hardware availability through fast access to Lenovo technical help and higher first-time fix rates. Onsite support also preserves IT resources by allowing Lenovo technicians to diagnose and repair devices at your location, avoiding lengthy depot turnaround times.
Suitable for
 Businesses that require minimized PC downtime and fast repairs
 IT departments that prefer onsite technician support instead of depot repair
 Environments where predictable maintenance costs and fixed-term coverage are important
 Users of Lenovo Think-branded systems needing 2-year onsite coverage
Key specifications
 Product name: Onsite Support Add-On Lenovo 2 Year (MPN: 5WS0A14078)
 Coverage period: 2 year(s)
 On-site support: Yes
 Service hours: 9 hours/day, 5 days/week (per summary\_description)
 Service level: Remote problem determination, onsite repair or exchange when required
How to use
Purchase this add-on to match the length of your existing Lenovo warranty or together with a warranty extension if needed. When a fault occurs Lenovo will first perform remote diagnosis with a support representative to identify whether the issue is with the Lenovo device, other hardware or software. If the problem cannot be resolved remotely or with customer-replaceable units (CRUs) or software/BIOS updates, Lenovo will schedule an onsite technician visit at a mutually agreed date and time to repair or exchange the failing machine and verify functionality. Provide a clean, well-lit working area for disassembly and reassembly.
Usage recommendations
Ensure the add-on term matches or is shorter than the base warranty term; if the base warranty is shorter, purchase a warranty extension first. Keep system serial numbers and purchase documentation available for faster service initiation.

## Specifications

### Features

| Feature | Value |
|---|---|
| Service type | Onsite Support |
| Number of years | 2 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Service time (hours x days) | 9x5 |
| Phone support | Yes |
| Product type | Upgrade |

## FAQ

### How much does the Onsite Support Add-On Lenovo 2 Year 5WS0A14078 cost, and is it available for purchase?

The price is 102.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 160 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Tuesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can Onsite Support Add-On Lenovo 2 Year 5WS0A14078 be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for Onsite Support Add-On Lenovo 2 Year 5WS0A14078?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/20715/51191455_large.webp