# On-site Support Lenovo 5 Year Onsite Support (Add-On) 5WS0A14083

**URL:** https://aio.lv/en/product--lenovo-5ws0a14083--194049
**Data updated:** 2025-12-28 21:09 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0A14083
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 440.99 €
**Prices and availability valid until:** 2026-07-26 23:59
**Price without VAT (21%):** 364.45 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0a14083--194049

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 06.07.2026 | 1.89 EUR |
| Courier delivery to door | 06.07.2026 | 4.99 EUR |

## Summary description

Lenovo 5 Year Onsite Support (Add-On) provides comprehensive on-site assistance for your Lenovo devices. With a duration of 5 years, this service ensures that you receive prompt support directly at your location, minimizing downtime and enhancing productivity. Ideal for businesses that rely on their technology, this add-on service covers hardware repairs and technical support, ensuring peace of mind and continuity of operations.

## Long description

Lenovo 5 Year Onsite Support (Add-On) is a five-year on-site service extension that provides hardware repair and technical assistance at your location. This add-on must match the length of the base warranty; if the existing warranty term is shorter than this add-on, a warranty extension must be purchased to use the service. The add-on itself is not a warranty but an upgrade to on-site service level delivered by Lenovo-trained technicians using Lenovo-qualified parts.
Advantages
This on-site service reduces downtime by delivering repair or exchange directly at the customer site after remote problem determination, helping maintain productivity and hardware availability. Lenovo technicians use qualified parts and follow Lenovo procedures, which results in higher first-time fix rates and faster access to technical help compared with standard depot repairs. The service helps control and predict support costs by enabling fixed-term, fixed-cost coverage and reduces the burden on internal IT resources.
Suitable for
Businesses and departments that require fast recovery and minimal downtime for Lenovo devices
Organizations that prefer on-site repair over sending equipment to a depot or repair center
Environments where predictable support costs and budgeted maintenance are important
Key specifications
Service type: On-site support (add-on)
Duration: 5 year(s)
On-site support provided: Yes
MPN: 5WS0A14083
Brand: Lenovo
How to use
When a problem occurs, Lenovo performs an initial problem determination remotely with the customer to identify whether the issue is with the Lenovo device, other devices, or installed software. If the issue cannot be resolved remotely or via a customer-replaceable unit (CRU) or software/BIOS update, Lenovo schedules an on-site visit at a mutually agreed date and time. A technician will repair or exchange the failing machine at the customer location and verify functionality. The customer must provide a clean, well-lit working area suitable for disassembly and reassembly of the device.
Usage recommendations
Purchase this add-on to match the warranty term of the device; if the current warranty is shorter than five years, add a warranty extension before applying the on-site add-on. Ensure access to the device, a suitable workspace for the technician, and availability at the agreed appointment to enable timely on-site service.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Onsite Support |
| Number of years | 5 year(s) |
| On-site support | Yes |
| Compatibility | Lenovo ThinkPad T431s |
| Service included | Parts |
| Product type | Upgrade |

## FAQ

### How much does the On-site Support Lenovo 5 Year Onsite Support (Add-On) cost, and is it available for purchase?

The price is 440.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can On-site Support Lenovo 5 Year Onsite Support (Add-On) be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Support Lenovo 5 Year Onsite Support (Add-On)?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/194049/51190624_large.webp