# On-site Support Lenovo 3 Year Onsite Support 5WS0A23681

**URL:** https://aio.lv/en/product--lenovo-5ws0a23681--194055
**Data updated:** 2025-12-28 21:09 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0A23681
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 84.49 €
**Prices and availability valid until:** 2026-07-21 23:59
**Price without VAT (21%):** 69.83 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0a23681--194055

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | 29.06.2026 | free |
| Pickup points | 02.07.2026 | 1.89 EUR |
| Courier delivery to door | 02.07.2026 | 4.99 EUR |

## Summary description

Lenovo 3 Year Onsite Support (Add-On) provides reliable assistance for your devices. This service ensures that a technician will come to your location to resolve issues, minimizing downtime. With a duration of 3 years, it covers various hardware problems, offering peace of mind and convenience for users who need prompt support without the hassle of shipping devices for repairs.

## Long description

On-site Support Lenovo 3 Year Onsite Support (5WS0A23681) is an add-on service that provides on-location repair for covered Lenovo devices for a period of three years. This service is an extension to your base warranty and must match the warranty length; if the base warranty is shorter than this add-on, a warranty extension must be purchased. The service is delivered by Lenovo-trained technicians using Lenovo-qualified parts and is intended to reduce downtime by providing repair or exchange at your site when a covered hardware fault is confirmed.
Advantages
This on-site support option minimizes unplanned maintenance costs and helps budget equipment expenses by providing a fixed-term, fixed-cost solution for hardware service. It shortens downtime and increases hardware availability by enabling fast access to Lenovo technical support with higher first-time fix rates and reduced hold times. On-site service avoids the longer turnaround associated with depot repair, saving IT time and resources by resolving issues at your location.
Suitable for
Businesses requiring rapid hardware repair without shipping devices
IT teams that need predictable support costs and budgeting
Environments where minimizing workstation downtime is important
Key specifications
Product name: On-site Support Lenovo 3 Year Onsite Support
Manufacturer part number (MPN): 5WS0A23681
Brand: Lenovo
Type: On-site
Duration: 3 year(s)
On-site support: Yes
How to use
When a hardware issue arises, Lenovo will perform an initial problem determination remotely with your assistance to identify whether the fault is with the Lenovo device or other components or software. If the device is determined to be failing and cannot be resolved remotely (or by CRU or software/BIOS updates), Lenovo arranges an on-site technician visit at a mutually agreed date and time. The technician will repair or exchange the failing device at your location and verify functionality. You should provide a suitable, well-lit and clean workspace to allow safe disassembly and reassembly of the equipment.
Usage recommendations
Ensure the add-on matches the base warranty length before purchase; if the warranty term is shorter than three years, purchase a warranty extension alongside this on-site service. Keep device serial numbers and purchase information available when contacting support to speed up problem determination and service delivery.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Onsite Support |
| Number of years | 3 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Product type | Upgrade |

## FAQ

### How much does the On-site Support Lenovo 3 Year Onsite Support cost, and is it available for purchase?

The price is 84.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 270 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 29.06.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can On-site Support Lenovo 3 Year Onsite Support be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Support Lenovo 3 Year Onsite Support?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/194055/51619217_large.webp