# On-site Support Lenovo 2 Year Add-On 5WS0A23747

**URL:** https://aio.lv/en/product--lenovo-5ws0a23747--20718
**Data updated:** 2025-12-28 21:02 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0A23747
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 68.99 €
**Prices and availability valid until:** 2026-08-13 23:59
**Price without VAT (21%):** 57.02 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0a23747--20718

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Friday | free |
| Pickup points | 22.07.2026 | 1.89 EUR |
| Courier delivery to door | 22.07.2026 | 4.99 EUR |

## Summary description

Lenovo 2 Year Onsite Support (Add-On) provides comprehensive on-site assistance for your devices. This service ensures that a technician will come to your location to resolve hardware issues, minimizing downtime and keeping your operations running smoothly. With a duration of 2 years and a single license, you can rely on Lenovo's expertise for prompt and efficient support.

## Long description

On-site Support Lenovo 2 Year Add-On (MPN: 5WS0A23747) is an add-on service that extends on-site repair coverage for a Lenovo device for a two-year period. This product is an extension to an existing warranty and must match the length of the base warranty; if the base warranty is shorter than this add-on term, a warranty extension must be purchased to align durations. The service provides Lenovo-trained technicians who use Lenovo-qualified parts to diagnose and, when needed, repair or exchange the failing machine at the customer’s location.
Advantages
This on-site add-on reduces unplanned repair expenses by covering on-site interventions that otherwise could cost significantly when performed out of warranty. It shortens downtime by delivering technician visits and repairs at your location rather than requiring shipment to a depot, and it helps IT teams conserve time and resources by providing direct access to Lenovo support. Lenovo’s service model includes remote problem determination and high first-time fix rates, which contributes to faster resolution and higher hardware availability.
Suitable for
Businesses that require minimized downtime for desktops and workstations
IT departments seeking predictable budgeting for maintenance costs
Users who prefer on-site repairs rather than depot service
Key specifications
Product name: On-site Support Lenovo 2 Year Add-On
MPN: 5WS0A23747
Type: On-site service (add-on)
Duration: 2 year(s)
On-site support: Yes
License quantity: 1
How to use
Purchase this add-on together with a matching or extended base warranty term. When a hardware issue occurs, Lenovo performs an initial remote problem determination with the customer to identify whether the fault lies with the Lenovo device, other equipment, or software. If the issue requires an on-site technician, Lenovo schedules an agreed date and time for the onsite visit, performs repair or unit exchange at your location, and verifies functionality. You must provide a suitable, well-lit working area to allow disassembly and reassembly of the device if needed.
Usage recommendations
Ensure the add-on term matches the base warranty before purchase. Keep system serial numbers and purchase documentation available for faster service initiation. For issues solvable by customer-replaceable units (CRUs) or software/BIOS updates, Lenovo may resolve the problem without an on-site visit.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Onsite Support |
| Number of years | 2 year(s) |
| On-site support | Yes |
| License quantity | 1 |
| Service included | Parts |
| Product type | Upgrade |

## FAQ

### How much does the On-site Support Lenovo 2 Year Add-On cost, and is it available for purchase?

The price is 68.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 260 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Friday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Support Lenovo 2 Year Add-On?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/20718/51191457_large.webp