# On-site Support Lenovo 1 Year 5WS0A23748

**URL:** https://aio.lv/en/product--lenovo-5ws0a23748--132094
**Data updated:** 2025-12-28 21:06 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0A23748
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 15.49 €
**Prices and availability valid until:** 2026-08-11 23:59
**Price without VAT (21%):** 12.80 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0a23748--132094

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 20.07.2026 | 1.89 EUR |
| Courier delivery to door | 20.07.2026 | 4.99 EUR |

## Summary description

Lenovo 1 Year Onsite Support provides reliable assistance directly at your location. This service ensures that any hardware issues are resolved quickly and efficiently, minimizing downtime. With a dedicated support team, you can expect professional service tailored to your needs. Ideal for businesses that require uninterrupted operations.

## Long description

Lenovo On-site Support 1 Year (MPN: 5WS0A23748) is an add-on warranty service that provides on-location hardware support for one year. This service must match the length of your existing warranty; if the warranty term is shorter than the add-on, a warranty extension must be purchased. The service is delivered by Lenovo-trained technicians using Lenovo-qualified parts to diagnose, repair or exchange failing Lenovo machines at your site, helping to reduce downtime and maintain productivity.
Advantages
This on-site upgrade reduces unplanned maintenance costs by avoiding higher out-of-warranty repair fees, enables accurate budgeting of equipment expenses at the time of purchase, and shortens device downtime through fast, local repairs. Lenovo provides higher first-time fix rates and faster access to technical help compared with typical alternatives, and having on-site coverage avoids multi-day shipping delays associated with depot repairs. The service also frees IT staff to focus on strategic tasks while Lenovo addresses hardware issues.
Suitable for
Businesses requiring minimal downtime for PCs and workstations
Offices without in-house hardware repair teams
IT environments that need predictable maintenance costs
Locations where fast on-site response is preferred over depot service
Key specifications
Service type: On-site support (add-on warranty)
Duration: 1 year (must match the existing warranty term)
Brand: Lenovo
MPN: 5WS0A23748
On-site support: Yes — technician visit when remote diagnosis confirms hardware failure
How to use
Purchase this add-on together with or after the initial warranty, ensuring the service length matches the warranty term. When a problem occurs, Lenovo will perform an initial remote problem determination with you to identify whether the issue is with the Lenovo device, other hardware, or software. If the failing Lenovo machine is confirmed and cannot be resolved remotely or via a customer-replaceable unit (CRU) or software/BIOS update, Lenovo will schedule an on-site visit at a mutually agreed date and time to repair or exchange the device and verify functionality. Provide a clean, well-lit workspace to allow disassembly and reassembly of the device.
Usage recommendations
Ensure the add-on service period matches your base warranty before purchase. Keep device serial numbers and purchase documentation available when contacting support, and prepare a suitable workspace for on-site service visits to speed up repairs.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Onsite Support |
| Number of years | 1 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Product type | Upgrade |

## FAQ

### How much does the On-site Support Lenovo 1 Year 5WS0A23748 cost, and is it available for purchase?

The price is 15.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 200 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Support Lenovo 1 Year 5WS0A23748?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/132094/51190574_large.webp