# On-site Support Lenovo 4 Year 5WS0A23821

**URL:** https://aio.lv/en/product--lenovo-5ws0a23821--132099
**Data updated:** 2025-12-28 21:07 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0A23821
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 237.49 €
**Prices and availability valid until:** 2026-08-12 23:59
**Price without VAT (21%):** 196.27 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0a23821--132099

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 20.07.2026 | 1.89 EUR |
| Courier delivery to door | 20.07.2026 | 4.99 EUR |

## Summary description

Lenovo 4 Year Onsite Support provides comprehensive service for your devices. With this add-on, you receive on-site assistance for 4 years, ensuring quick resolution of issues. Ideal for businesses that require minimal downtime, this service includes expert technicians who come directly to your location, enhancing productivity and peace of mind.

## Long description

Lenovo 4 Year Onsite Support (Add-On) is an add-on service that provides on-site repair and technical assistance for Lenovo devices for a period of four years. This add-on must match the length of the base warranty; if your base warranty is shorter than four years, you must purchase a warranty extension together with this add-on. The service is delivered by Lenovo-trained technicians using Lenovo-qualified parts to ensure consistent service quality.
Advantages
This on-site service reduces downtime by providing repairs at your location, avoiding the delays associated with depot repair. It enables predictable budgeting by fixing service costs for the covered term and can save internal IT time by allowing Lenovo technicians to handle hardware faults and supported software/BIOS updates. The service also offers higher first-time fix rates and faster access to technical support compared with typical alternatives.
Suitable for
Businesses that require minimal downtime and fast on-site repairs
IT departments that prefer predictable maintenance costs over the contract term
Environments where rapid hardware availability is important for productivity
Key specifications
Product name: On-site Support Lenovo 4 Year 5WS0A23821
Provider: Lenovo
Type: On-site support (add-on)
Coverage period: 4 year(s) — must match base warranty length or be combined with a warranty extension
On-site service: Yes — technician visit if issue cannot be resolved remotely or via CRU/software update
How to use
When a problem occurs, Lenovo performs an initial remote problem determination with you. The support representative will work to identify whether the issue is with the Lenovo machine, other devices, or installed software. If the problem cannot be resolved remotely or via customer-replaceable units (CRUs), a Lenovo technician will be scheduled to visit your location at a mutually agreed date and time, repair or exchange the failing unit on site, and verify functionality. You must provide a suitable, clean, well-lit working area for disassembly and reassembly.
Usage recommendations
Ensure the add-on duration matches your base warranty before purchase; if the base warranty is shorter than four years, buy a warranty extension along with this on-site service. Maintain a clear, accessible workspace for the technician to enable efficient on-site repair.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Onsite Support |
| Number of years | 4 year(s) |
| On-site support | Yes |
| License quantity | 1 |
| Service included | Parts |
| Product type | Upgrade |

## FAQ

### How much does the On-site Support Lenovo 4 Year 5WS0A23821 cost, and is it available for purchase?

The price is 237.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 260 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can On-site Support Lenovo 4 Year 5WS0A23821 be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Support Lenovo 4 Year 5WS0A23821?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/132099/51190601_large.webp