# On-site Support Service Lenovo 5 Year Onsite Support Add-On

**URL:** https://aio.lv/en/product--lenovo-5ws0d80928--194059
**Data updated:** 2025-12-28 21:09 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0D80928
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 79.49 €
**Prices and availability valid until:** 2026-08-06 23:59
**Price without VAT (21%):** 65.69 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0d80928--194059

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Thursday | free |
| Pickup points | 14.07.2026 | 1.89 EUR |
| Courier delivery to door | 14.07.2026 | 4.99 EUR |

## Summary description

Lenovo 5 Year Onsite Support Add-On provides 24x7 service with a 1-hour response time. This on-site support ensures quick resolution of issues, minimizing downtime and maintaining productivity. Ideal for businesses that rely on their Lenovo devices for critical operations.

## Long description

Lenovo 5 Year Onsite Support (Add-On) is a warranty service extension that provides on-site repair and troubleshooting for eligible Lenovo devices. This add-on must match the length of your base warranty; if the base warranty is shorter than five years, you must first purchase a warranty extension to use this service. The service is delivered by Lenovo-trained technicians using Lenovo-qualified parts, and is intended to reduce downtime and simplify support by performing repairs at your location.
Advantages
This on-site add-on minimizes unplanned maintenance costs by reducing the need for out-of-warranty repairs and enables predictable budgeting for equipment expenses. It shortens downtime and increases hardware availability through fast, local service with higher first-time fix rates and lower hold/abandon times compared with typical alternatives. On-site coverage avoids the delays associated with depot repairs that require shipping to a repair center.
Suitable for
 Businesses that rely on Lenovo devices for critical operations
 IT departments seeking to reduce recovery time and support overhead
 Environments where fast, on-location repairs are necessary to maintain productivity
Key specifications
 Service type: On-site support (add-on)
 Duration: 5 year(s) (must match base warranty length)
 Brand: Lenovo
 MPN: 5WS0D80928
 On-site support provided by Lenovo-trained technicians using Lenovo-qualified parts
How to use
Purchase the 5 Year Onsite Support add-on alongside or after acquiring a compatible Lenovo product. Ensure the length of your base warranty matches the add-on; if not, buy a warranty extension first. When an issue occurs, Lenovo will perform initial problem determination remotely with your cooperation to identify whether the fault lies with the Lenovo device, other hardware, or software. If the device requires on-site repair, a technician will be scheduled to visit your location at a mutually agreed time and perform repair or exchange the failing unit, then verify functionality.
Usage recommendations
Provide a clean, well-lit working area at the service location to allow safe disassembly and reassembly of the Lenovo machine. Keep warranty documentation and the device service tag information available when contacting Lenovo support to speed up problem determination and scheduling.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Onsite Support |
| Number of years | 5 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Service time (hours x days) | 24x7 |
| Response time | 1 |
| Product type | Upgrade |

## FAQ

### How much does the On-site Support Service Lenovo 5 Year Onsite Support cost, and is it available for purchase?

The price is 79.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 350 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Thursday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can On-site Support Service Lenovo 5 Year Onsite Support be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Support Service Lenovo 5 Year Onsite Support?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/194059/52189847_large.webp