# On-site Support Lenovo 3 Year Onsite Support (Add-On) 3 years

**URL:** https://aio.lv/en/product--lenovo-5ws0d80960--475908
**Data updated:** 2025-12-28 21:21 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0D80960
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 89.99 €
**Prices and availability valid until:** 2026-07-31 23:59
**Price without VAT (21%):** 74.37 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0d80960--475908

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Friday | free |
| Pickup points | 08.07.2026 | 1.89 EUR |
| Courier delivery to door | 08.07.2026 | 4.99 EUR |

## Summary description

Lenovo 3 Year Onsite Support (Add-On) provides comprehensive on-site assistance for three years. This service ensures that a technician will come to your location to resolve hardware issues, minimizing downtime and maintaining productivity. Ideal for businesses that rely on their Lenovo devices for daily operations.

## Long description

Lenovo 3 Year Onsite Support (Add-On) is an add-on maintenance service that provides on-site repair coverage for three years. This service must match the length of the base warranty; if the existing warranty is shorter, a warranty extension is required to use this add-on. The add-on ensures a Lenovo-trained technician will diagnose and, when necessary, repair or exchange covered Lenovo hardware at your location, using Lenovo-qualified parts.
Advantages
This onsite service reduces downtime by delivering technician visits to your premises and increases first‑time fix rates through Lenovo-trained staff. It enables predictable budgeting by covering repair costs for the agreed term and saves internal IT time by delegating hardware troubleshooting and repairs to Lenovo. Onsite coverage avoids the longer waiting periods associated with depot repairs, keeping systems available for business use.
Suitable for
Businesses that require minimum downtime for Lenovo PCs and workstations
IT teams that need to reduce time spent on hardware troubleshooting and repairs
Environments where on-site repair is preferred over depot service to maintain productivity
Key specifications
Service type: On-site support (add-on)
Coverage length: 3 year(s)
On-site support: Yes — technician visit when remote diagnosis determines a hardware failure
Parts: Lenovo-qualified replacement parts and CRU/FRU procedures as applicable
Service requirement: Must match the length of the base warranty or be accompanied by a warranty extension
How to use
When a problem occurs, Lenovo performs initial remote problem determination with the customer. If the issue is confirmed to be a failing Lenovo machine that cannot be resolved remotely or with a customer-replaceable unit (CRU) or software update, Lenovo schedules an on-site visit at a mutually agreed date and time. Provide a clean, well-lit working area for disassembly and reassembly. The technician will repair or exchange the failing machine and verify functionality before leaving.
Usage recommendations
Ensure the add-on matches the base warranty term before purchase. Maintain regular backups of important data and provide clear access to the affected device to accelerate onsite diagnosis and repair.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Onsite Support |
| Number of years | 3 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Product type | Upgrade |

## FAQ

### How much does the On-site Support Lenovo 3 Year Onsite Support (Add-On) cost, and is it available for purchase?

The price is 89.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Friday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can On-site Support Lenovo 3 Year Onsite Support (Add-On) be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Support Lenovo 3 Year Onsite Support (Add-On)?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/475908/15714048_large.webp